Master Data Specialist

Master Data Specialist

Pay Rate: $20 - $25/hr. Employment Type: Contract (W2) Est. Start Date: 09/08/2026 Est. End Date: 09/05/2027 Schedule: Monday to Friday, 8:30 AM-5:00 PM (EST) Location: REMOTE - Must be able to work EST hours Job Code: JPC-12567 Tekberry is looking for a highly qualified and motivated Master Data Specialist to work with our client, the world's largest producer of medicine and vaccinations for pets and livestock.

Principal Job Duties:

Establishing and Maintaining Customer Master Data:

• Responsible for establishing address codes for direct and indirect customers within the order to cash and reporting system per standard operating procedures.
• Responsible for all ongoing maintenance (changes and deletions) of established accounts within order to cash per standard operating procedures, ensuring the accuracy and integrity of all customer information.
• Maintain proactive role in investigating licensing and financial responsibility status of parties listed on existing customer accounts. Contact customers to update registration information as needed for state, DEA, and veterinary licenses.
• Ensure financial information including but not limited to tax, tax exemption status, credit card and bank data is up to date and accurate on new and existing customer accounts.
• Deliver first line customer support through phone, email & SalesForce.com, providing personalized customer experience through easy, efficient, and enthusiastic interactions that allow our customers to accomplish their goals.
• Manage multiple tasks simultaneously in a fast paced, high-volume environment, with minimal supervision and high attention to detail.
• Provide superior customer service and remain solution-driven with all customers.
• Recommend new procedural solutions to improve any operational areas of focus.
• Demonstrate Zoetis leader behaviors and act as a team player in support of all operational responsibilities.

Qualifications:

• Associate or bachelor's degree preferred. High School diploma required.
• 2+ years Customer Service experience.
• Knowledge and experience with SAP order to cash system functionality is preferred.
• Proficient in Microsoft Office suite and web-based applications.
• Phone system and Internet applications expertise.
• Analytical and organizational skills, along with attention to detail and a high degree of accuracy.
• Ability to manage time.
• Verbal and written communication skills, ability to speak and present customer master specific information to a wide audience.
• High level of customer interaction: must be comfortable with speaking on the phone.
• Problem-solving skills.
• Possess a positive, outgoing, Delight the Customer attitude in all interactions.
• Able to work both in a team environment and independently.

Tekberry Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected categories under all applicable laws. Tekberry, Inc is a Certified Minority Business Enterprise (MBE) and Certified Disadvantaged Business Enterprise (DBE). By submitting your resume, you are explicitly consenting to receive communications from our organization via text message.