Adobe Customer Solutions (ACS) Account Executive - Public Sector

Adobe Customer Solutions (ACS) Account Executive - Public Sector

As an ACS Account Executive, you will play a critical role in driving customer success and expanding Adobe's subscription services and custom professional services footprint within government organizations. You will act as a trusted advisor to public sector clients, delivering strategic guidance to accelerate adoption of subscription offerings such as Ultimate Success, Integrated Services, Premium Learning, while also identifying and closing new custom professional services opportunities tailored to the unique needs of government entities. This is a quota-carrying role that combines consultative solutioning with proactive sales engagement, specifically within the public sector.

Customer Success & Solutioning

• Partner with Adobe account teams to position subscription services value and align custom services to the business objectives of government clients.
• Deliver tailored presentations, value summaries, and success plans to drive solution adoption and improve return on investment for public sector organizations.
• Support presales solutioning and estimation for services engagements, with a focus on government requirements and procurement processes.
• Collaborate with delivery teams to ensure seamless handoff from sales to delivery.

Sales & Business Development

• Drive net-new services bookings by identifying, developing, and closing opportunities within assigned accounts.
• Develop and maintain an active pipeline of forecasted sales to meet monthly, quarterly, and annual quota objectives.
• Lead negotiation, contracting, and approval processes services deals, ensuring alignment with government procurement policies.
• Work closely with field sales and solution architects to craft compelling proposals and account strategies.

Relationship Management

• Build strong, trusted relationships with government customers by understanding their business goals and aligning Adobe services offerings to deliver measurable outcomes.
• Support account planning and manage customer issues as needed.

Operational Excellence

• Maintain pipeline hygiene and accurate forecasting using CRM tools.
• Track and report performance metrics for deals and partnerships.
• Leverage internal resources and professional networks to uncover new opportunities and expand influence.

Qualifications

• 57 years of experience in customer-facing roles such as sales, consulting, or customer success, with a proven track record of meeting or exceeding quota, preferably in a government environment.
• Strong understanding of subscription services models and professional services sales.
• Experience with Adobe Experience Cloud or similar enterprise-level solutions - with particular focus on web content management, digital asset management, campaign management, electronic forms, and digital rights management.
• Extensive knowledge of government technology standards and purchasing procedures.
• Exceptional presentation, storytelling, and negotiation skills.
• Ability to manage multiple opportunities, prioritize effectively, and work independently in a matrixed environment.
• High intellectual curiosity and eagerness to learn new technologies and public sector trends.

Security Requirements

This position requires the ability to maintain a TS/SCI clearance with polygraph. Applicants are required to be U.S. citizens and able to pass comprehensive background investigations.

This role requires regular work from Secure Compartmented Information Facilities in the Washington, DC metropolitan area. Candidates must be able to obtain and maintain any customer-required access necessary to perform assigned duties in these environments within 90-days of hire.

Why Adobe

At Adobe, you'll have the opportunity to work with dedicated colleagues, innovative technologies, and some of the most important organizations in the world. We value diverse perspectives, continuous learning, and a culture of collaboration that helps our people grow and succeed. Join us in helping customers achieve meaningful business and mission outcomes through digital transformation.

Equal Opportunity Commitment

Adobe is an equal opportunity employer. We do not discriminate based on gender, race, ethnicity, disability, veteran status, or other protected characteristics. Find out more about our policies and accessibility accommodations online at Adobe.com.