Field Services Engineer
United IT Solutions
Role: Field Services Engineer Location: Muskegon, MI Job Description Must Have Technical/Functional Skills
Field service support experience under manufacturing domain, ITIL, SLA, incident management, IMAC, smart hands support
On network, servers, OT security, service now ticking tool experience, asset management, stock management, audit, escalation management
Meeting room support, excellent in customer communication, good to have team management skill, ops lead role for EUC role. Roles & Responsibilities
Field service support experience under manufacturing domain, ITIL, SLA, incident management, IMAC, smart hands support
On network, servers, OT security, service now ticking tool experience, asset management, stock management, audit, escalation management
Meeting room support, excellent in customer communication, good to have team management skill, ops lead role for EUC role. Roles & Responsibilities
- Manage day-to-day operation based on onsite support services, ticket management, KPI, escalation, IMAC, Break fixes, dispatch support
- Asset delivery part DaaS service across Hub, spoke and dispatch sites, vendor management, meeting room support, customer connect
- Printer support, OT support, factory PCS support, manage team and customer requests on priority
Vacancy posted 3 days ago
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