Senior Digital Product Manager

WEC Business Services LLC, a subsidiary of WEC Energy Group, is seeking a Senior Digital Product Manager in our Milwaukee, Wisconsin location. This position offers a flexible hybrid work arrangement with time spent in the Milwaukee office. This is a job family (Digital Product Manager, Senior Digital Product Manager, Principal Digital Product Manager) where experience is the determining factor. About Us WEC Energy Group is one of the nation’s largest electric generation and distribution and natural gas delivery holding companies serving 4.7 million customers across the Midwest. We are committed to providing clean, reliable, and affordable energy in an environmentally sustainable manner. Customers are the heart of our business, and we work every day to help grow and support communities where we provide vital energy services. As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters. We don’t just offer a job; we provide fulfilling careers where safety and well-being are paramount. Join our team and experience first‑hand our commitment to your success. We offer competitive pay and benefits to recognize your hard work and dedication. If you’re talented, energetic and ready with a future, we want you on our team. We are powered by a diverse and inclusive workforce fueled by the pride in what we do. If you're driven by the passion to change lives, this is the place for you. Job Summary The Digital Product Manager will be responsible for delivering an excellent customer experience and providing self‑service options via the assigned digital product. The Digital Product Manager leads process and experience improvements, and collaborates with other groups (IT, Care Center, Corporate Communications) as needed for operational and strategical activities. The Digital Product Manager leads and manages multiple initiatives at the same time. Job Responsibilities Drive an excellent digital customer experience, through analysis and iteration of content, UI/UX design, containment, usability, accessibility and performance. Analyze customer usage and product performancemetrics to identify areas of improvement and has anactive role in the implementation. Recommend and execute tactics (smaller enhancements)to increase digital containment and call deflection. Recommend large improvements (projects) andcontribute to the development of supporting businesscase. Active participation in cross-functional teams to developand execute digital product plans. Support development of business requirements tosupport self-service and experience enhancements andprojects. Support usability testing and customer‑centric designefforts to ensure the digital product is intuitive, easy touse and meets accessibility requirements. Execute test plans (including development, managementand execution of test cases) to support implementationof improvements and enhancements to the digitalproduct. Collaborate with different stakeholders to achieve anexcellent digital customer experience Other digital product managers to achieve aconsistent customer experience across productsthat offer similar self-service functionality. Corporate Communications, Care Center, IT andother applicable business units to support dailyoperations. Business and IT process owners to developbusiness requirements, gain approvals/supporton business cases, ensure proper testing andsignoff of product improvements and projects. Vendors supporting the assigned digital product. End Date: 09/06/2026 Pay Range Minimum : $78,702.26 Pay Range Maximum : $156,125.32 The pay range reflects the minimum and maximum for the position at the time of posting and may be modified in the future. The starting salary/pay within the pay range will be based on several factors, as applicable, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business and organizational needs. At WEC Energy Group, it is not typical for an individual to be hired at or near the top of the range for their role. We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary. Learn more at Careers WEC Energy Group will only employ those who are legally authorized to work in the United States. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. WEC Energy Group and its subsidiaries are Equal Opportunity Employers. As a result, all qualified applicants will receive equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status. The Company also complies with all applicable federal, state and local laws that require it to take affirmative action. #J-18808-Ljbffr