Information Technology Manager

Direct message the job poster from Breach Secure Now We are a profitable, private SaaS company in the user‑training space with ~100 employees. Our fully‑remote team is primarily US‑based (with occasional international travel), and we ship company‑owned laptops, docking stations, and other role‑specific hardware to employees all around the US. We run a modern cloud‑first stack on Azure, Microsoft 365, and Teams. We’re SOC 2 compliant today and are actively marching toward ISO 27001, GDPR readiness, and other frameworks. The Role We’re looking for a hands‑on IT Manager to own the day‑to‑day employee computing experience while building scalable, automated processes that eliminate manual work. This is a player/coach position: you may manage one IT Technician, still spending a good portion of your week in the hands‑on designing and implementing solutions. Reports to: Sr Cloud Engineer Location: Fully remote (U.S. time zones strongly preferred) Key Responsibilities Own the full employee lifecycle from an IT perspective: rapid, secure onboarding and offboarding, secure application management, and ongoing patch management. Select, implement, and operationalize our first true MDM/MEM solution (Intune strongly preferred; Jamf or Kandji experience also valued) Build and maintain heavy automation for device provisioning, configuration, patching, and compliance using tools like Intune, Autopilot, PowerShell, Terraform, or similar Manage and level‑up our Microsoft 365 tenant (Entra ID, Defender for Endpoint, Conditional Access policies, etc.) Be an active member of the cross‑functional Security Working Group (you will not own InfoSec, but you’ll partner closely with the Security team on endpoint protection, incident response, and compliance projects) Manage hardware procurement, shipping logistics, and asset tracking Administer core tools needed to allow effective employee operations Create and maintain clear documentation, runbooks, and self‑service resources for employees Continuously improve end‑user support processes and SLA performance Act as the escalation point for your technician and mentor their growth Required Experience & Skills 5+ years of corporate IT experience in a cloud‑first, remote‑heavy environment Deep, hands‑on expertise with Microsoft 365 administration and modern device management (Intune + Autopilot strongly preferred) Proven track record of building automated onboarding/offboarding workflows that scale past 100+ employees Strong scripting/automation skills (PowerShell is a must; experience with Terraform, Ansible, or similar is a big plus) Experience shipping and managing company‑owned Windows laptops at scale (Mac exposure is welcome but not required) Comfortable being the “face of IT” for a fully distributed team Excellent communication skills and a service‑minded attitude Nice-to-Have Previous experience working at or with a Managed Service Provider (MSP) – you know what “good” looks like Knowledge of line‑of‑business applications such as Salesforce and Hubspot Experience taking a company from SOC 2 to ISO 27001 or similar frameworks Familiarity with Azure and AWS at the identity/SSO level What Success Looks Like in the First 6–12 Months New hires go from offer acceptance to fully productive quickly with near‑zero manual IT touch Offboarding is fully automated and auditable within minutes MDM is live, enforced, and continuously updated with near‑zero end‑user friction Support tickets and repetitive tasks drop dramatically thanks to automation and self‑service The IT Technician is growing into a more independent contributor under your mentorship If you love building scalable, automated IT environments, hate doing the same task twice, and want to own the entire employee experience in a profitable, high‑growth SaaS company, we’d love to talk. We are open to candidates across the U.S. and offer competitive salary, full health benefits, PTO, home‑office stipend, and the latest hardware. Breach Secure Now is an equal‑opportunity employer. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Information Technology Industries IT Services and IT Consulting Computer and Network Security Software Development Benefits Medical insurance Vision insurance 401(k) #J-18808-Ljbffr Breach Secure Now