Department Supervisor- Empire Outlets

About the Role As a Department Supervisor, you will be responsible for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store. You will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues. A Day in the Life Customer Sales & Profit You are responsible for supporting the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines. Represent yourself and the H&M brand positively during customer interactions. Be aware of and take responsibility for your department's strengths, identify commercial opportunities and work with your Department Manager to act on them. Ensure customer service is provided in all areas of the store and that your team can actively promote and sell products to customers. Follow up on your team's promotion of our Customer Loyalty App (Hello Member) and in‑store sustainability initiatives. Ensure correct routines in fitting room and checkout, including transactions, returns and exchanges. Ensure all admin routines for both people and operations are handled correctly. Fashion & Trend Awareness Keep up‑to‑date with the fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers. Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions. Team & Development Retain and share your knowledge and skills with the Store team. Collaborate, plan and work with the in‑store Visual Merchandiser team. Give and receive feedback with your colleagues to learn, develop and support each other. Communicate regularly with store colleagues to inform, motivate and inspire – daily, weekly meetings, etc. Ensure all procedures, routines and legal requirements in all areas of the store are followed. Retail Operations / Visual & Commercial Execution Secure a clean and tidy sales floor and back‑of‑house, including stockroom areas. Ensure high‑fashion quality, visual and commercial product presentation, with good garment care. Secure good stock levels and provide input on allocation to the Area team. Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines are according to our standards and internal routines, utilizing all tools and technology provided. Follow best practice for any in‑store OMNI services and in‑store tech services/tools (Instore Care App, Click & Collect, Smart Store, etc). Secure a strong balance and maintain price signs in‑store and throughout the sales floor/store following guidelines according to global and local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout store. Update and upkeep of BOH areas for all colleagues (key information, health & safety, tidiness, etc). Be responsible for opening and closing the store daily. Qualifications / Who You Are Emerging leader who enjoys taking responsibility. Ambitious, an effective communicator, supportive, an analytical solution finder, capable of working with numbers and managing statistics. Achievement‑oriented, motivated by performance and competition and truly customer‑centric. Benefits We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability. We pride ourselves on being a values‑driven organization, guided by our 7 unique values that have been part of our success story for over 75 years. You will have access to Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues. We are an inclusive company where you're encouraged to be yourself at work. Career growth and aspirations have no limits within our large global talent community. We believe in supporting your overall well‑being and offer comprehensive benefits, including health insurance, wellness and family support programs, company match retirement plan, paid leave programs, paid time off, and a community day to serve your local community. You can express your personal style with our employee discount at H&M, Other Stories, and COS. Staff discount card usable on all H&M Group brands in stores and online. All employees are included in our H&M Incentive Program (HIP). 25% Staff Discount. Medical, pharmacy, vision and dental coverage. Employee Assistance Program. Vacation, wellness, holiday and parental pay. 401(k) plan. Commuter benefits, health and dependent care FSA. Additional voluntary benefits. Compensation Expected base salary range is $20.00‑$27.00 hourly. Additional Information EEOC Code: SLS Pay Status: Non‑Exempt, Hourly We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact and use Ask a Question. #J-18808-Ljbffr H&M