Infrastructure Service Delivery Analyst-Nutanix

Job Summary This position is responsible for handling 24x7 operations infrastructure support services of all non-production and production environments in the area of responsibility. Handling the use of analytics to improve service, availability, and customer interactions; handling incident resolution and issues escalated by vendors; transitioning knowledge from design / build teams. Handling operational vendor performance management. Required Job Qualifications: Bachelor degree and 2 years in Information Technology OR Technical Certification and/or College Courses and 4 year Information Technology experience OR 6 years Information Technology experience. Knowledge of ITIL v3 framework Knowledge of ITSM systems Knowledge of all Infrastructure technologies, including monitoring and event management technologies Experience with UC/Collaboration and Executive Support, including mobile devices (laptops, tablets, handheld) Experience with Broadcom VCF SAN and Nutanix AHV hyperconverged platforms. Experience with migration, automation, CICD, Scripting, Storage, Middleware, including Server, OS, Virtualization, and Container technologies. Experience with Network, Voice, Call Center and Network (data and voice) technologies Supplier management Infrastructure hardware support and engineering experience of Dell, HP, or Cisco technologies. Continuous improvement Incident management Knowledge of required technologies (incl 3rd party solutions) Problem Management / RCA Customer service oriented Adaptability and ability to introduce / manage change Drive conflict management in high pressure situations Performance / metrics-driven decision making Preferred Job Qualifications: Bachelor degree in relevant field (IT, Engineering) or equivalent career experience ITSM/CMDB application experience with ServiceNow Oral/written communication skills Microsoft Suite of products Broadcom VMware VCF and SRM experience Nutanix AHV, DR and Prism Central experience – 2 years Kubernetes and Ansible experience Aria operations experience Cisco UCS and Intersight Platform administration HPE OneView and Synergy platform administration Dell Open Manage Enterprise and iDRAC DevOps tools experience with GitHub, and other applications PowerShell and other scripting language experience Migration Experience Pay Transparency Statement: At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting HCSC Employment Statement: We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. Base Pay Range $61,500.00 - $136,100.00 Exact compensation may vary based on skills, experience, and location. #J-18808-Ljbffr Dormont Manufacturing Co