Customer Service Assistant

Description

This position is responsible for meeting the goals and objectives of the organization by accurately and efficiently entering sales-related data into applicable systems, including but not limited to purchase orders and customer information. This position supports the customer services team's operation ensuring data integrity. This is a full-time hybrid position with the option to work out of our Wrightstown location, just 1 day per week. The rest of the week you can work from home.

What You Get to Do

• Manage electronic files related to sales transactions, ensuring documents are correctly filed and easily accessible for reference.

• Accurate entry of purchase order details into applicable systems, ensuring all information is correctly recorded for fulfillment and billing purposes.

• Completing accurate entry of transaction data, including customer details, product information, and transaction values, ensuring comprehensive and accurate records.

• Setup of new items in the ERP systems, including defining item attributes, categorizing inventory, and ensuring all necessary details are entered for accurate tracking and management.

• Assist in the maintenance of customer databases, updating records as necessary to reflect up-to-date customer information and transaction histories.

• Conduct routine reviews of data entered to ensuring adherence to data entry standards and practices, ensuring compliance with legal and internal policies.

• Assist with special projects or initiatives related to data management, reporting, or system reviews/enhancements.

• Collaborate with internal sales services teams, including but not limited to, customer service, customer operations, sales, and quality. Informing and consulting appropriate resources as necessary, ensuring seamless operations.

• Gather and provide requested data between systems or platforms, ensuring smooth transitions and minimal disruptions.

• Maintain confidentiality of customer and internal information.

What We Need From You

• HS/GED required

• Experience using Microsoft Office Suite (Word, Excel, PowerPoint), Visio, Outlook Email, and calendar).

• Maintain strict confidentiality and protects privacy of confidential/sensitive information.

• Exceptional time management and organization skills. Ability to manage multiple tasks and projects simultaneously establishing priorities to meet deadlines.

• Ability to communicate effectively (verbal, written, and presentations) with executive leadership, staff, and internal and external clients.

• Proactive; exercises sound judgment and decision-making; able to identify problems and needs and develop solutions and/or options.

• Self-confident, self-motivated polished professional who thrives in a challenging, fast-paced environment.

We can offer the following benefits to the right person:

• Stable employment with a growing company

• Paid vacation and personal time

• 11 paid holidays

• 401K match

• Comprehensive benefit package

• Robust wellness program to reduce insurance premiums and earn GIFTCARDS!

• Employee Assistance Program

• Career development

• Tuition Assistance

• On-site fitness center

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Job Category: Customer Service Full-Time