Claims Coordinator

Overview At Coborn's Inc., ownership isn't just a structure, it's a mindset. Every employee-owner plays an important role in protecting our people, our guests, and our business. As a Claims Coordinator, you will help support that mission by serving as a key connection point between employees, leadership teams, insurance carriers, and third-party administrators throughout the claims process. In this role, you will support the administration and coordination of workers' compensation, general liability, auto, property/product loss, and other claims across our retail, distribution, and manufacturing operations. You'll help ensure claims are handled accurately, efficiently, and compassionately while maintaining compliance with company policies and regulatory requirements. You’ll serve as a trusted resource for employees, managers, and claim partners by helping navigate claim processes, maintaining organized documentation, and supporting timely claim resolution. Your work will directly contribute to improving outcomes, reducing risk, and supporting a safe and welcoming workplace for all employee-owners. Responsibilities Receive and review First Reports of Injury and other claim or incident documentation for completeness and accuracy Enter and report claims timely to insurance carriers and third-party administrators (TPAs) Serve as a primary point of contact for claim-related questions and updates Communicate directly with employees, claimants, managers, carriers, and vendors with professionalism and empathy Gather and submit supporting claim documentation including wage statements, photos, videos, and statements Monitor and track claims from initial report through closure Support return-to-work and modified duty programs in partnership with HR and leadership teams Maintain accurate claim files, documentation, and internal tracking systems Assist with OSHA recordkeeping requirements, including OSHA 300, 300A, and 301 logs Process designated internally managed claims and assist with compensability determinations Monitor open claims and follow up on outstanding items to help drive timely resolution Assist with claims reporting, metrics, trend analysis, and cost tracking Support claims review meetings, injury prevention efforts, and safety initiatives Participate as an active member of the Support Center Safety Committee Assist with creating training materials and safety-related communications Help identify opportunities to improve claim processes, reduce costs, and enhance employee experience Benefits 10% employee discount on grocery items, with additional franchise-specific discounts available at company owned Ace Hardware, Caribou Coffee, Erbert and Gerbert's, and Pet Supplies Plus locations. Get Paid Daily with DailyPay - for employees who would like access to their pay before payday, we offer this great benefit! Paid Time Off (PTO/Vacation) Paid Floating Holidays & time and a half for hours worked on a company-recognized holiday. Sunday Premium Pay - an extra $1 per hour for hours worked on Sundays (some exclusions apply) Paid Military Leave Employee recognition programs with monetary rewards including in-store vouchers, years of service, and employee of the month Employee Health & Wellness Programs, Challenges and Resources - to assist our team members in living a life of wellbeing! Employee Assistance Program (EAP) - unlimited phone access to legal, financial, and work-life services and up to five free in-person counseling sessions, per situation/issue, per year Access to a national discount marketplace for travel, electronics, auto/home insurance, entertainment and more! Tools, resources and opportunities for career growth and development 401(k) plan options - we also match up to 20% of the first 5% contributed Participation in our Employee Stock Ownership Program (ESOP) - yes, we’re employee-owned! Our team members benefit from the success of the company through this company-sponsored benefit! Education benefits including tuition discount and scholarship programs Additional Voluntary Benefits - such as vision, accident and critical illness insurances If you’re hired or promoted into a full-time position with our company, you will also be eligible for: Medical & Dental Insurance, Health Savings Account (HSA), Flexible Spending Account (FSA), Tuition Reimbursement, Adoption Reimbursement, Paid Family Caregiver Leave, as well as company-sponsored Term Life Insurance, Accidental Death & Dismemberment Insurance, and Short-Term & Long-Term Disability Insurance! Qualifications Education & Experience Bachelor’s degree in Risk Management, Business Administration, Human Resources, or a related field preferred 1-2 years of administrative, claims, Human Resources, or customer service experience preferred Experience supporting claims administration, incident reporting, or employee relations is a plus Knowledge of workers’ compensation, OSHA recordkeeping, and insurance claim processes preferred Skills & Knowledge Strong analytical, organizational, and problem-solving skills Excellent written and verbal communication skills Ability to handle sensitive and confidential information professionally Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment Ability to build positive working relationships with employees, leadership, vendors, and claim partners Proficiency with Microsoft Office Suite and email systems Experience with claims management systems or third-party administration platforms preferred Ability to work independently while contributing to a collaborative team environment Possess a valid driver's license and ability to travel to company locations as needed We believe that building a team of people with different backgrounds, beliefs, experiences and perspectives inspires fresh thinking and opens us up to new possibilities. We are an EEO/AA Employer - All qualified individuals, including minorities, females, veterans and individuals with disabilities are encouraged to apply. Pay Range USD $22.75 - USD $33.50 /Hr. #J-18808-Ljbffr