SALES COORDINATOR

Sales Coordinator

LodgeWorks is a privately held hotel development and management company. While our name isn't on the hotels themselves, our extraordinary culture is at the heart of our 18 hotels — including our award-winning Archer Hotel boutique collection and our portfolio of other great brands with familiar names, such as Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn and Hampton Inn.

We're thrilled to be considered industry innovators with a rich 35+ year history. Yet, what we are most proud of is the strong family culture we have developed and maintained while growing to 950+ employees nationwide. At LodgeWorks, hospitality is more than just the industry in which we work; it defines everything we do. Maybe it's because we're grounded in Midwestern hospitality (our home office is in Wichita, Kansas, while our hotels are scattered across the U.S.). Or maybe it's because we actively work to make hospitality (with each other, our guests, our clients and partners) the foundation upon which everything is built.

Job Overview

The Sales Coordinator is organized and savvy and ensures that the ship is running smoothly. This position is responsible for coordinating all group and event needs, as well as additional selling support whenever necessary. The Sales Coordinator is responsible for maintaining professional relationships with client contacts and delivering timely customer service, correspondence and communication. This position keeps the Sales Team organized by maintaining the CRM, assisting with group and event billing and coordinating group and event details. Revenue functions and duties may be assigned and required. Knowledge and implementation of excellent service philosophy and programs are required in dealings with clients, guests and co-workers.

Your Day-to-Day

• Develop a good understanding of operations of the hotel, including food and beverage, front desk, reservations, housekeeping, maintenance and guest services.
• Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients.
• Respond to all individual and group inquiries as assigned in a timely manner.
• Conduct site tours for potential clients and guests. Qualify potential.
• Help the Manager with all aspects of event coordination from sale and setup to financial aspects and cleanup.
• Maintain a good working relationship with the existing client base and explore ways to increase revenue from this base.
• Actively work in-house guests for sales leads and referrals.
• Assist in implementing special promotions relating to direct sales segments.
• Handle all details for booking and executing group blocks, including resumes, confirmations, charges and cutoffs.
• Work with the Sales team to manage group inventory, reservations and cutoff dates.
• Work closely with the food and beverage staff to follow the progress of menu selections and/or alternative menu options for groups with on-site meals.
• Regularly follow up with clients during and after departure to ensure satisfaction and secure future bookings.
• Maintain client files and update information daily in accordance with established departmental policies and procedures; review daily postings of charges to master accounts of clients and resolve any discrepancies, or process necessary adjustments; review final bills prior to presenting to clients; complete post-conference reports of events for senior management, and complete other reports as needed or requested.
• Manage reservations requested through Executive Office and Sales Office.
• Develop professional group proposals and contracts.
• Update Stats Board daily.
• Manage extranet systems for FIT/Wholesale market.
• Participate in all-employee meetings, events and other functions required by management.
• Conduct site tours to showcase the property.
• Work closely with the Operations team, ensuring the timely execution and delivery of resumes and banquet event orders.
• Work a schedule of at least 40 hours per week, which may occasionally include weekends.
• Perform any other duties as requested by the General Manager or Director of Sales.
• Assist in any other task or duties as requested by management.

Who You Are

• A team player with a heart for hospitality.
• Entrepreneurial at heart and innovative in mind.
• A long-term thinker.
• Customer-focused, with guests, clients and employees at the forefront of your thinking.
• Nimble and able to adapt to change quickly.
• Committed to sharing and togetherness and value the family mindset of our organization.
• Aware that a good reputation is a huge asset to a hotel and committed to being a representative of that great reputation.
• An excellent communicator.
• Naturally curious and value listening to solve problems.
• Comfortable following directions, guidelines and work objectives.
• Capable of exerting up to 60 pounds of force occasionally.
• Capable of standing for an entire shift or for an extended amount of time.
• Capable of reaching overhead, utilizing both hands, leaning over, stooping and kneeling.
• A plus: Practiced, with six months' related experience in hospitality or a service industry.
• A must: Eager to be part of a great work culture and team.

Benefits

We are proud to offer competitive wages and the following benefits for full-time employees:

• PTO
• Hotel and restaurant discounts available at select LodgeWorks properties
• Health, vision and dental benefits
• 401(k) plans with matching contributions
• Paid holidays
• Short-term and long-term disability (company sponsored)
• Referral bonuses
• Flexible spending accounts

LodgeWorks is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.