Retail Representative

Job Description

Job Description

JARS CANNABIS - Michigan's Leading Cannabis Retailer Ready to elevate your career path to a new all-time high?JARS Cannabis is more than just your average cannabis brand and retailer. We are a culturally inspired organization on a mission to rewrite the existing narratives that surround cannabis, one community at a time. We seek to empower the future leaders of our industry while creating an inclusive workplace environment that is fueled by celebrating the intersection of cannabis with creativity, community, and collaboration.Implementing a progressive approach, we aim to provide only the highest quality of product and service to our customers and the communities that we are fortunate to inhabit. Striving to set a new standard of professional excellence in cannabis retail, our highly motivated team is comprised of knowledgeable experts who are committed to making the integration of cannabis into any lifestyle both easy and accessible.Does this spark your interest? If so, we'd love to hear from you!What we are looking for:We are seeking a highly motivated and energetic Retail Representative, who share our passion to provide quality products and excellent customer care experience to patients who need them and who support the JARS Cannabis core values and culture. The Retail Representative works closely and collaboratively with the store assistant leadership and reports to the General Manager. A Retail Representative is responsible for providing our customers with exceptional service by meeting individual needs, exceeding expectations, and demonstrating excellent knowledge of the variety of cannabis products, deals & promotions we offer.Job Duties Assesses the needs of each customer, provides appropriate product knowledge, and conducts each transaction with accuracy and efficiencyAbility to use suggestive selling strategies and must be able and willing to upsell all customersAbility to take constructive criticism and be coached by upper managementAssist with inventory tasks when neededWorks scheduled shifts and follows the company's attendance policyFollows all safety and CRA rules policiesPromoting the perks of being a JARS customer (Loyalty Program, Referrals, etc.)Records transactions accurately in the POS, uses appropriate login, and ensures the accuracy of assigned cash drawerPerforms opening and closing duties as neededEscalates customer issues to upper management when appropriateMaintains a positive, caring attitude, and treats both customer and co-workers with respectMaintains neatness, cleanliness, and organization of the sales floorFills in when short-staffed and is willing to be cross-trainedFollows and integrates JARS company policies and procedures with on-the-job interactions, tasks, and behaviorsListens and responds to customer and coworker needs/requests appropriately and timely RequirementsMinimum 2 years of customer service experience working within in a retail, sales, and/or hospitality environment Acquired knowledge of cannabis strains and applicationsCannabis industry and/or health industry experience highly desirableExceptional interpersonal, communication, and customer service skills Uses basic math skillsMust be 21 years of age or olderHigh school diploma or General Education Diploma (GED) is requiredWork Atmosphere/Physical DemandsRequires prolonged standing and some bending, stooping, and stretchingAbility to operate a computer, POS system, and other office equipmentMoving up to 30 pounds on occasionWork will generally be performed in a fast-paced retail cannabis dispensaryInvolves frequent contact with patients and staffWill require working varied hours/day, including nights weekends, holidays, and/or events on occasion JARS Cannabis is proud to be an Equal Opportunity Employer. JARS does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.