Small Business Client Service Manager

Overview We are seeking a remote Client Service Manager to join our growing team in our small business division who can deliver exceptional customer service. The role involves helping a range of clients through issues that vary from relatively simple to moderately complex. The successful candidate will be passionate about building relationships with clients, collaborate with the sales team to achieve goals, constantly seek improvement, and demonstrate the value Gallagher can provide. How You'll Make An Impact Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in a high quality and timely manner. Secure existing business and drive the sale of additional services and lines of coverage. Nurture relationships with your buyer in the client organization as well as with day-to-day client representatives. Guide your team members in addressing a client’s risk management needs through consultative conversations. Mentor Client Service team members through continuous learning, transparent feedback, and strong talent development. Conduct periodic audits to ensure compliance standards and service levels are met. Maintain accurate client and policy data and documents within the Gallagher system. Use Gallagher's technology to improve productivity and quality. Effectively manage multiple competing priorities. Skills for Success Develop professional relationships with internal and external partners. Utilize a resilient and adaptable mentality in the face of shifting priorities. Eagerness to collaborate with all Gallagher teams and employees. Requirements Bachelor's degree with minimum 1+ years client service and/or claims management experience OR High School degree/GED with a minimum of 3+ years client service and/or claims management experience. Property and Casualty Insurance License. Proficiency in Microsoft Office. Compensation And Benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to, previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. Medical/dental/vision plans, which start from day one. Life and accident insurance. 401(K) and Roth options. Tax-advantaged accounts (HSA, FSA). Educational expense reimbursement. Paid parental leave. Other Benefits Include Digital mental health services (Talkspace). Flexible work hours (availability varies by office and job function). Training programs. Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing. Charitable matching gift program. And more. Inclusion and Diversity (EEO Statement) Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business. #J-18808-Ljbffr