Catering Lead

OVERVIEW

The Catering Lead is responsible for driving off-premise sales and managing all aspects of catering operations. This includes lead generation, client consultation, menu planning, logistics coordination, and ensuring exceptional execution for

LEADERSHIP PROPOSITION

• A successful leader in this position will SERVE.
• See the future
• Engage and Develop Others
• Reinvent Continuously
• Value Results and Relationships
• Embody the Heart

CORE COMPETENCIES

A person in the Catering Lead position must:

• Embody our shared vision and mission.
• Have a servant-leader mindset.
• Strong interpersonal communication and relationship skills.
• Strong written and verbal communication skills.
• Demonstrate strong planning, organizational and logistical skills.
• Maintain high attention to quality and detail.
• Deep understanding of food safety standards and proper temperature maintenance during transportation.
• Proficiency with catering software, order management tools, and Microsoft Office.
• Ability to multitask and perform under pressure in fast-paced environments.

RESPONSIBILITIES

• Proactively seek out new catering opportunities with local businesses, schools, and civic organizations.
• Manage all inbound catering inquiries, menu consultations, payment processing and reconciliation.
• Coordinate with kitchen leadership on food prep schedules, order volumes, and special dietary needs.
• Organize and oversee delivery schedules, route optimization, and setup equipment for off-site events.
• Ensure strict adherence to brand standards, food safety protocols, and sanitation regulations across all catering operations.
• Maintain catering equipment, delivery vehicles, paper inventory, and display items in top condition.
• Perform post-event follow-ups with clients to gather feedback, ensure satisfaction, and secure recurring business.
• Track sales targets, operational expenses, labor costs, and monthly revenue performance.
• Look for unique opportunities to show unreasonable hospitality to clients and guests.
• Coordinate outside events, Community Care Events, and mascot/brand appearances.
• Manage third-party delivery relationships (Grubhub, DoorDash, UberEats, Postmates).

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.