Campus Technology Support Specialist

Overview Campus Technology Support Specialist – ORHS Ninth Grade Campus. Provides on-site technical support for campus technology, manages student and staff devices, troubleshoots hardware and software issues, and coordinates escalated issues with district Network Technicians to ensure reliable access to instructional technology. Responsibilities Manage full lifecycle of student and staff devices (imaging, deployment, repair, support, and recovery). Maintain accurate and up-to-date technology inventory records for all campus devices (student devices, staff computers, peripherals, classroom technology, and audiovisual equipment) using district systems. Conduct regular physical and digital audits of technology assets; update records and report discrepancies or needs promptly. Serve as the primary campus point of contact for technology work orders; log issues in district systems, resolve Tier 1 and Tier 2 problems, and coordinate/escalate complex issues with district Network Technicians. Install, upgrade, configure, and relocate computers, laptops, Chromebooks, peripherals, and classroom technology as needed. Diagnose, repair, and perform preventive maintenance on hardware including computers, laptops, Chromebooks, printers, projectors, interactive displays, and other technical equipment according to established schedules. Provide hands-on technical assistance and basic training to students, teachers, and staff on the effective use of hardware, software, and instructional tools to support teaching and learning. Maintain detailed records of service requests, repairs, time, and materials used. Follow all established safety procedures for lifting, climbing, carrying, and working with electrical/technical equipment; report unsafe conditions immediately. Support emerging classroom technologies, audiovisual systems, and other technology initiatives as assigned. Maintain confidentiality. Perform other duties as assigned. Experience Experience managing and supporting technology at the campus level Qualifications Education/Certification: High school diploma or GED Special Knowledge/Skills: Strong knowledge of computer workstation setup, configuration, and integration with projectors, interactive flat panels, document cameras, and other audiovisual equipment Excellent problem-solving, diagnostic, and troubleshooting skills for hardware, software, and basic networking issues Working knowledge of Office 365, Google Workspace, productivity applications, learning management systems, and other district/campus software Basic understanding of networking principles, including Wi-Fi connectivity, IP addressing, and troubleshooting Strong interpersonal and communication skills with the ability to explain technical concepts clearly to non-technical users (students, staff, and administrators) Ability to work independently, prioritize tasks, and manage time effectively in a fast-paced school environment Proficiency in installing, configuring, maintaining, imaging, and repairing computers, laptops, Chromebooks, tablets, printers, and all classroom/peripheral technology devices Familiarity with Windows, Apple iOS, and Chrome operating systems, as well as Office 365, Google Docs, productivity applications, and other campus-based software Working Conditions / Physical Demands Tools/Equipment Used: Hand tools and test instruments for electronic repairs; personal computers and peripherals Posture: Prolonged sitting and standing, regular kneeling/squatting, bending/stooping, pushing/pulling Motion: Repetitive hand motion, frequent keyboarding and use of mouse, regular walking, grasping/squeezing, wrist flexion/extension, reaching and may climb ladders Lifting: Moderate lifting and carrying (up to 30 lbs.) Environment: Occasional district travel; occasional prolonged and irregular hours Mental Demands: Maintain emotional control under stress #J-18808-Ljbffr