Telephone Claims Adjuster

Auto Adjuster

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

Job Description

Responsible for investigating and confirming the facts of loss for advanced automobile accidents. Determines coverage, liability, damages and otherwise adjusts and negotiates claims within limit of authority. Candidates local to our office in Ontario, California will start and train in-office. Hybrid/remote options available within 6-12 months.

Every claim presents a new challenge. This role is ideal for someone who enjoys problem-solving, analyzing information, and making confident decisions while supporting customers and internal partners.

Key Responsibilities

• Applies increased experience in the Adjuster II level or a rotation into a specialty position (Coverage, Investigation Specialist, Total Loss, Initial Handler, Extended Handler, etc.)

• For claims involving injuries (if handled), learns how to review, evaluate, and negotiate basic to moderate injury claims

• Handles investigation regarding all aspects of advanced auto claims (coverage, liability and damages) with the exercise discretion and independence within increased level of authority

• Recognizes and identifies body parts of a vehicle and understanding other potential property damage

• Identifies customer needs and works to meet those needs using appropriate customer service skills

• Determines subrogation or fraud potential and how to handle

• Applies advanced understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department

Supervisory Responsibilities

• This job does not have supervisory duties.

Skills

Case Management, Claims Administration, Claims Resolution, Claims Review, Insurance Claims Investigations

Compensation

Base compensation offered for this role is:

Adjuster Analyst III: $21.20 -- $34.69/hr

Adjuster Consultant I: $26.49 -- $40.99/hr

Adjuster Consultant II: $28.03 -- $43.70/hr

Adjuster Sr Consultant I: $35.82 -- $50.24/hr

Compensation is based on experience and qualifications. Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) if applicable for the role.

Joining our team isn't just a job — it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.