Customer Service RepresentativeReceptionist

About Steven Automotive Group

Steven Automotive Group is a family-owned automotive organization committed to employee growth professional development and operational excellence. We believe exceptional customer service begins with exceptional employees and we strive to create a supportive environment where team members can grow their careers while delivering an outstanding customer experience.

About the Position

Steven Collision Center is seeking a friendly organized and professional Customer Service Representative / Receptionist to join our team. This is an office-based position serving as the first point of contact for customers and supporting the daily administrative operations of our Collision Center.

The ideal candidate is bilingual in English and Spanish enjoys working with people and takes pride in keeping an office organized and running smoothly. You will greet customers answer phones assist with scheduling communicate repair updates and help customers navigate the repair process.

Key Responsibilities

• Greet customers and visitors with a friendly professional attitude.

• Answer incoming phone calls direct inquiries and take messages.

• Assist customers with questions appointments and estimate scheduling.

• Communicate repair status updates by phone text and email.

• Coordinate with estimators and other team members to keep customers informed.

• Maintain accurate customer records and document communications.

• Perform general office and administrative duties including filing data entry and scheduling.

• Help maintain an organized professional front desk and reception area.

• Address customer questions and concerns professionally escalating issues when needed.

• Support the Collision Center team with additional administrative tasks as needed.

Qualifications

• Bilingual in English and Spanish required.

• Strong verbal and written communication skills.

• Friendly professional and customer-focused demeanor.

• Excellent organizational skills and attention to detail.

• Comfortable answering phones and using email text messaging and computer systems.

• Ability to multitask and prioritize responsibilities in a busy office environment.

• Dependable punctual and able to work effectively as part of a team.

• Previous receptionist office administration or customer service experience preferred.

• Automotive or collision center experience is a plus.

What We Offer

• Competitive compensation

• Medical dental and vision insurance

• 401(k) retirement plan

• Paid time off

• Paid training and development

• Employee discounts

• Opportunities for professional growth and career advancement

Why Join Steven Collision Center

At Steven Collision Center our front office plays an important role in creating a positive experience for every customer. Youll be part of a team that values professionalism communication and teamwork while helping customers feel informed and supported throughout the repair process.

Apply Today!

If youre bilingual organized and enjoy helping people we encourage you to apply for the Customer Service Representative / Receptionist position at Steven Collision Center and become part of the Steven Automotive Group team.

Equal Employment Opportunity

Steven Collision Center is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants without regard to race color religion sex pregnancy sexual orientation gender identity national origin age disability genetic information veteran status or any other status protected by applicable federal state or local law.

Required Experience:

Unclear Seniority