Help Desk Technician

Help Desk TechnicianVertical Mechanical Group is seeking a dependable and customer-focused Help Desk Technician to join our growing team in Sterling, Virginia. In this role, you will serve as a key point of contact for employees experiencing technology-related issues and provide hands-on support for computers, software, mobile devices, network connectivity, and other IT systems.This position is ideal for someone who enjoys solving problems, working directly with users, and providing responsive technical support in a fast-paced business environment. The ideal candidate is organized, resourceful, patient, and able to communicate technical information clearly to employees with varying levels of technical experience.As a Help Desk Technician at VMG, you will provide day-to-day technical support to employees and help ensure our technology remains reliable, secure, and accessible. Your responsibilities will include:Respond to help desk tickets, phone calls, emails, and employee support requests in a timely and professional manner.Troubleshoot and resolve hardware, software, operating system, and mobile device issues.Set up, configure, and maintain computers, laptops, printers, tablets, phones, and other company technology.Install, configure, troubleshoot, and update software and operating systems.Assist with employee onboarding and offboarding, including computer setup, user accounts, system access, and equipment.Support Microsoft 365 applications and other business software used throughout the organization.Assist employees with password resets, account access, permissions, and other common user issues.Troubleshoot Wi-Fi, network connectivity, remote access, and basic infrastructure issues.Provide support for iOS and Android mobile devices.Maintain accurate records of company IT equipment, devices, and inventory.Document common technical issues, solutions, and IT procedures.Track support requests and ensure issues are properly documented and resolved.Escalate complex technical issues to senior IT staff, vendors, or service providers when necessary.Assist with technology deployments, upgrades, replacements, and other IT projects as needed.Provide professional and courteous technical assistance to employees across the organization.At Vertical Mechanical Group, we believe our people are the foundation of our success. As VMG continues to grow, our IT team plays an important role in supporting the employees, systems, and technology that keep our operations moving. We offer:Competitive salary based on experience.Medical, dental, and vision insurance.401(k) with company match.Paid time off and company holidays.Opportunities for professional development and career growth.Exposure to a growing organization and evolving technology environment.A collaborative and supportive team culture.Vertical Mechanical Group (VMG) is a full-service commercial HVAC, Plumbing, Controls, and Mechanical Services contractor serving customers throughout the region. VMG performs complex mechanical construction across commercial office, multifamily, government, healthcare, higher education, hospitality, and mission-critical environments.Our continued growth is driven by our commitment to our employees, our customers, and delivering high-quality mechanical solutions.If you're a motivated IT professional who enjoys helping people, solving technical problems, and supporting a growing organization, we want to hear from you. Apply today and build your career with Vertical Mechanical Group.Please Note: Vertical Mechanical Group participates in a drug testing program. All candidates are required to submit to a drug test as a condition of employment.Vertical Mechanical Group is an Equal Opportunity Employer.