Patient Relations Specialist

Job DescriptionJob DescriptionPosition: Patient Relations RepresentativeSchedule: Full time, Monday – Friday Position Summary:The Spiegel Center is looking to expand our sales force! This position includes a competitive salary and wonderful working environment with friendly and talented colleagues and inspiring patients. The Patient Relations Specialist is the primary point of contact for all initial communication with the practice. In this role, you will convert leads into appointments for consultation with providers. There is no cold calling. You will be contacting potential patients who have expressed interest in procedures and booking appointments. You will be coordinating all incoming phone and email requests, searching for potential sales leads, and booking appointments for the practice. The ideal candidate will be a motivated team player with outstanding communication skills, a positive attitude, and an excellent work ethic. A great phone voice, professionalism and patience are a must! Interest in the aesthetic/cosmetic surgery industry is a plus! Candidates with previous call center, sales, and/or customer service experience are encouraged to apply. Primary role duties include (but not limited to): Answering incoming phone calls and online inquiriesLogging patient demographic and inquiry details in our CRM systemScheduling appointments and following up with any "no show" clientsDistributing all incoming leads to patient coordinatorsReceiving payment for consultation feeFollowing up with leads and existing patients to ensure customer service satisfactionMaintaining thorough, up-to-date knowledge of our products and proceduresGreeting and assisting walk-in customers and treating all clientele with courtesy and respectAdhering to all company policies and proceduresEnsuring potential patients are aware of any promotionsContacting existing patients with specials and promotionsAssisting with all tasks required to grow the practice and improve patient experienceKeep office tidy and provide general administrative support to meet deadlines in a fast-paced quickly changing environmentHave a proactive approach to problem-solving and strong decision-making skillsAnticipate patients and practice needs and much more! Qualifications:Sales experienceExcellent written and verbal communication skillsHighly organized with an ability to learn quicklyProficient with Microsoft Office software and the internetProfessional and personable demeanor Benefits include a monthly bonus structure based on scheduled consultation, competitive salary, fun and professional work environment, health, dental & vision insurance, life insurance, paid time off, paid holidays, 401K, aesthetic and surgical services, and building a career in a world class medical office practice. The Spiegel Center is an equal opportunity employer. The Spiegel Center