Senior Case Manager

Field Services Senior Case Manager

The Field Services Senior Case Manager provides leadership, coaching, and oversight to ensure the consistent delivery of high-quality community supervision and case management services. This position develops staff, supports organizational priorities, and promotes operational excellence, accountability, and continuous improvement while fostering collaborative partnerships that enhance public safety and improve outcomes for clients and the community. The Senior Case Manager builds a culture where technical excellence, ethical conduct, accountability, collaboration, and respect are equally valued as essential components of exceptional public service.

Essential Duties:

• Lead and Develop Staff
  • Provides day-to-day leadership, coaching, mentoring, and support to assigned staff; establishes performance expectations and promotes accountability, professional growth, collaboration, and development of future leaders.
• Ensure Quality Community Supervision and Case Management
  • Ensures consistent delivery of high-quality, person-centered community supervision and case management services through application of evidence-informed practices, departmental policies, documentation standards, and individualized responses to assessed risks and needs. Conducts fidelity and quality assurance reviews; provides actionable feedback; reviews and approves significant case management decisions and supervisory actions requiring management approval; and supports continuous improvement in service delivery and client outcomes.
• Lead Daily Operations and Program Performance
  • Plans, directs, and coordinates daily operations of assigned teams, including workload distribution, case assignments, staffing and coverage, operational priorities, reporting requirements, workflow, and use of operational resources.
• Advance Strategic Initiatives and Organizational Improvement
  • Participates in strategic planning and organizational improvement by developing, implementing, and evaluating policies, procedures, operational standards, change management strategies, and performance improvement initiatives; analyzes data and trends and makes recommendations to support informed decision-making.
• Build Partnerships and Represent the Department
  • Develops collaborative relationships with county agencies, courts, schools, treatment providers, law enforcement, community organizations, and other stakeholders; represents the department through meetings, reports, presentations, court testimony, and collaborative problem-solving efforts as appropriate.
• Promote Safety, Accountability, and Professional Excellence
  • Promotes safety, accountability, ethical decision-making, professionalism, and compliance with departmental policies, legal requirements, and professional standards; provides leadership during critical incidents, emergency situations, or after-hours operational issues as assigned.

Job Requirements

Minimum Education/Formal Training

• Bachelor's degree in the following field(s) of study: Criminal Justice, Behavioral Science, Social Work, or a related field.
• Four (4) years of experience in corrections, case management, or a related human services field.
• Experience demonstrating knowledge of community supervision, case management, client engagement, risk and needs assessment, and/or evidence-informed practices.

Preferred:

• Master's degree in Criminal Justice, Behavioral Science, Social Work, or a related field.
• Supervisory or leadership experience.
• Experience providing staff coaching, professional development, quality assurance, program oversight, or operational leadership.

Licenses, Certifications, Registrations and State/Federal Requirements of job

• Background Check: ability to pass a SHR background check/investigation.
• Successful completion of pre-employment, post-offer drug screen prior to employment.
• Must successfully pass a Motor Vehicle Record (MVR) check and possess a valid driver's license.
• Specified background, screening, licensing, certification, and other requirements may vary by Department/Agency.

Physical, Environmental and Special Working Conditions

• All County employees may be called upon to assist other departments in a declared emergency situation.
• Position is designated as weather-essential and may require on-call or after-hours response to ensure operational continuity and community safety.
• Work may involve interaction with clients, staff, courts, law enforcement, treatment providers, community organizations, and other stakeholders in a variety of settings.
• May be required to respond to critical incidents, emergency situations, or operational issues outside of normal working hours as assigned.