Helpdesk Technician I (Part-Time)

Grunley Construction is a leading general contractor specializing in high-profile commercial, institutional, and government projects in the DMV. With a reputation for excellence, innovation, and integrity, we deliver complex construction projects that meet the highest standards of quality and safety. Our team is committed to fostering collaboration and continuous improvement, ensuring that every project exceeds client expectations. Join us and be part of a company that values professional growth, teamwork, and making a lasting impact on the communities we serve. The Helpdesk Technician I serves as the primary point of contact for the helpdesk, offering support to end users on a range of technical issues. This role involves Identifying, researching, and resolving technical problems. Key responsibilities include responding to support requests via phone, messaging, email and in person interactions. The technician also provides entry-level remote jobsite support, including rack setup, rack decommissioning, rack delivery, and health checks. They document, track, and monitor issues to ensure timely resolutions. Utilizing experience and judgment, the technician plans and accomplishes a range of tasks and projects. Reports to: IT Manager Must be a U.S. Citizen