Application Support Analyst

Insight Global is looking for an Application Support Analyst to support business-critical applications for Parker Hannifin. This person will spend approximately 50% of their time handling support tickets and 50% supporting project-based initiatives, including application upgrades and enhancements. They will provide Level 1 and Level 2 support for engineering and business applications, troubleshoot technical issues, manage user access requests, and support testing and configuration changes. This individual will work closely with business u , application owners, vendors, and IT teams to ensure timely issue resolution while also helping drive automation and continuous improvement efforts across the application support environment This role is roughly 30-35hr.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:


Required Skills & Experience
- 3+ years of Application Support experience
- Experience supporting manufacturing and engineering applications (CATIA, SolidWorks, SmarTeam, etc.)
- Experience supporting business applications
- Experience working in an environment that is approximately 50% ticket resolution and 50% project work
- Experience supporting application upgrades and enhancements
- Experience providing Level 1 and Level 2 support
- Strong helpdesk/ticketing experience with incident and request management


Nice to Have Skills & Experience
- Experience supporting engineering or manufacturing applications
- Bachelors Degree
- Power BI experience
- Power Automate experience
- VMware experience
- Server migration experience


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.