HVAC Warranty Technician

Warranty HVAC Technician - Lawrenceville, GAHorizon Services is seeking an experienced Warranty HVAC Technician to support our growing team in Lawrenceville, GA. In this role, you will diagnose, repair, maintain, and replace HVAC equipment covered under our Warranty Program while delivering an exceptional customer experience. The ideal candidate is a skilled residential HVAC professional with strong troubleshooting abilities, a commitment to quality workmanship, and a customer-first mindset.As a Warranty Technician, you will also assist with quality assurance efforts by documenting service activities, identifying trends, and providing accurate information to support performance and quality monitoring initiatives.Key ResponsibilitiesDeliver outstanding customer service and ensure customer satisfaction on every callTroubleshoot, diagnose, and repair residential HVAC systems and equipmentPerform warranty-related repairs and replacements in accordance with company standardsComplete preventative maintenance on HVAC systemsConduct quality inspections to ensure installations and repairs meet Horizon Services' standardsCommunicate effectively with customers, management, and office staffComplete service documentation and required paperwork accurately and promptlyUtilize company-provided training resources to continue professional developmentKeep leadership informed of customer concerns, job-site issues, and new developmentsPerform administrative tasks and other duties as assigned by managementQualifications5+ years of residential HVAC experienceStrong diagnostic and troubleshooting skillsExcellent customer service and communication skillsHVAC certification requiredEPA 608 Certification requiredAbility to work independently while maintaining high quality standardsValid driver's licenseWhy Horizon Services?Competitive pay and benefitsCompany-provided resources and trainingCareer growth opportunitiesSupportive team environmentIndustry-leading reputation and commitment to qualityIf you're an experienced HVAC professional looking to join a company that values quality workmanship and customer satisfaction, we'd love to hear from you.Apply online today to join our Lawrenceville, GA team!