HVAC Service Manager

Job Description

Job Description

Residential HVAC Service Manager Austin, TX | Competitive Salary + Performance Bonuses

Lead a Strong Team. Improve Performance. Make an Impact.

Are you an experienced residential HVAC leader who knows how to motivate technicians, improve service operations, and deliver an exceptional customer experience?

We’re looking for a Residential HVAC Service Manager to lead and develop our growing service team in Austin. This is a hands-on leadership role for someone who enjoys coaching technicians, improving department performance, and helping a successful residential HVAC company continue to grow.

What You’ll Do

• Lead, coach, and develop a team of residential HVAC Service Technicians.

• Manage daily service operations, including scheduling, dispatch coordination, workflow, and technician productivity.

• Track and improve key performance indicators such as revenue, average ticket, maintenance agreements, callback rates, and customer satisfaction.

• Conduct ride-alongs to provide technical coaching, customer service guidance, and sales development.

• Support technicians with complex diagnostics, troubleshooting, and escalated service issues.

• Recruit, interview, onboard, and train HVAC professionals.

• Build a positive team culture focused on accountability, communication, and continuous improvement.

• Partner with dispatch, installation, and customer service teams to create a seamless customer experience.

• Ensure compliance with EPA requirements, safety procedures, company standards, and industry best practices.

• Oversee department inventory, fleet readiness, tools, and equipment.

• Review service reports for accuracy, quality, and completeness.

• Resolve escalated customer concerns professionally and protect the company’s reputation.

• Drive department growth through technician development, service excellence, and maintenance agreement opportunities.

What We’re Looking For

• At least 5 years of residential HVAC service experience.

• Previous HVAC leadership, management, or supervisory experience preferred.

• Current EPA Certification.

• Strong residential HVAC diagnostic and technical knowledge.

• Proven ability to coach, motivate, and hold team members accountable.

• Excellent communication, organization, and conflict-resolution skills.

• Understanding of HVAC service department operations, KPIs, and revenue performance.

• Experience with ServiceTitan or similar field service software is preferred.

• Valid driver’s license and a clean driving record.

What We Offer

• Competitive salary plus performance-based bonuses.

• Health, dental, and vision insurance.

• Paid time off and paid holidays.

• Leadership development and ongoing training.

• Company vehicle allowance, when applicable.

• Company-provided phone, tablet, and technology tools.

• Supportive leadership and a positive team culture.

• The opportunity to make a meaningful impact within a growing company.

If you’re a strong HVAC leader who enjoys developing people, improving performance, and building a successful service department, we’d like to hear from you.

Apply today to take the next step in your HVAC leadership career.