Remote Helpdesk Specialist - Lab Instrument Support

7Seventy

7Seventy is seeking a Helpdesk Specialist to be the primary contact for customers needing technical assistance with laboratory instruments, software, and connectivity. You will manage cases from first contact to resolution, troubleshoot via phone, email, and video, and escalate when needed. The role involves coordinating instrument calibration and service requests, documenting issues, and collaborating across teams to improve support workflows using Salesforce and NetSuite. #J-18808-Ljbffr

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Vacancy posted 4 days ago

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