General Manager

Job Description

Job Description

General Manager

Overland Park, KS

Lead a Market-Leading Home Services Business

A well-established residential services company serving the greater Kansas City metro is seeking an exceptional General Manager to lead its next phase of growth. With decades of trusted service, a loyal customer base, and strong operational foundations, this business has earned a reputation for quality across HVAC, plumbing, drain, and sewer services.

Backed by CopperPoint Holdings, an entrepreneurial, family-owned investment company focused exclusively on the home services industry, this organization is uniquely positioned for continued expansion. The right leader will inherit a stable, profitable operation with significant growth potential and the support of an experienced ownership group committed to long-term success.

This is more than a management role—it's an opportunity to shape the future of a respected company, develop high-performing teams, elevate the customer experience, and create lasting impact throughout the Kansas City community.

Our Mission

Positively impact the lives of many—partners, employees, and communities alike.

The Opportunity

This is a growth leadership role, not a turnaround. You'll step into an established operation with strong fundamentals and a talented team already in place. Your focus will be on building upon that foundation by strengthening leadership, developing people, enhancing operational excellence, and driving sustainable growth across all service lines.

As General Manager, you'll have full ownership of business performance while creating an environment where employees thrive, customers become lifelong advocates, and operational systems support consistent excellence.

You'll work closely with CopperPoint leadership while maintaining meaningful autonomy to make decisions that drive results locally. From talent development and culture-building to customer experience and profitability, you'll have the authority and resources to make a lasting impact.

Business Leadership & Growth

• Own the financial performance of the business, including revenue growth, profitability, labor efficiency, and overall operational health across HVAC, plumbing, and drain & sewer services.
• Develop and execute strategic initiatives that drive sustainable growth, market share expansion, and long-term enterprise value.
• Identify opportunities to improve operational performance, customer retention, and recurring revenue through memberships and service agreements.

Team Development & Culture

• Recruit, develop, and retain high-performing technicians, managers, and office staff.
• Build a culture of accountability, engagement, and continuous improvement where employees are empowered to grow and succeed.
• Coach department leaders and develop future leaders within the organization to strengthen succession planning and organizational depth.
• Foster an environment where safety, professionalism, and customer care are at the center of every decision.

Customer Experience & Operations

• Champion a best-in-class customer experience that creates loyal customers and generates referrals throughout the community.
• Ensure scheduling, dispatch, field operations, and customer communication processes are optimized for efficiency and service excellence.
• Maintain high standards of quality, compliance, and operational execution across all service lines.

Strategic Partnership

• Collaborate with CopperPoint leadership on business planning, performance reporting, and key growth initiatives.
• Leverage best practices and resources from a broader network of operating companies while maintaining local market leadership.
• Serve as the primary steward of the company's reputation, brand presence, and community engagement within the Kansas City market.

Who Thrives in This Role

We're looking for a proven leader who combines business acumen with a passion for building teams and delivering exceptional customer experiences. The ideal candidate is equally comfortable leading people, driving operational excellence, and making strategic decisions that accelerate growth.

Desired Experience

• 5+ years of senior leadership experience within home services, skilled trades, field service, or a related operationally intensive industry.
• Demonstrated success managing business performance, including P&L ownership and accountability for growth and profitability.
• Experience leading multi-department or multi-location teams in a service-driven environment.
• Proven ability to recruit, develop, and retain top talent in competitive labor markets.
• Experience scaling operations, improving processes, and driving organizational performance.
• Familiarity with ServiceTitan or similar field service management platforms is preferred.

Leadership Attributes

• Leads from the front and earns trust through action, visibility, and accountability.
• Balances strategic thinking with a hands-on approach to problem-solving and execution.
• Understands how to align people, processes, and performance to achieve ambitious goals.
• Communicates effectively with technicians, managers, customers, and executive leadership.
• Values culture as a competitive advantage and invests in the success of the people around them.
• Embraces ownership, welcomes challenges, and approaches opportunities with an entrepreneurial mindset.

Bonus Points

• Experience leading a multi-trade residential services business.
• Knowledge of the Kansas City market and surrounding communities.
• Experience operating within a private equity-backed or platform-supported organization.

Compensation & Benefits

We believe exceptional leaders should be rewarded for the impact they create.

This position offers a highly competitive compensation package that includes a strong base salary, performance-based incentives, and the opportunity to share in the success of a growing business.

Benefits include:

• Competitive base compensation commensurate with experience and demonstrated leadership success
• Significant performance-based bonus opportunity tied to business results
• Comprehensive health, dental, and vision coverage
• Paid time off and company holidays
• 401(k) with company participation
• Leadership development and mentorship through CopperPoint's operating network
• Employee referral program and team-building incentives

Compensation will be tailored to the experience, capabilities, and track record of the selected candidate.

The compensation for this position is a good-faith estimate, based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate's skills, experience, the expected quality and quantity of work, and internal pay alignment, as needed.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.

Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.