Network/Telecom Specialist

Network/Telecom Specialist We are looking for a Tier I replacement. Hiring specifically with understanding that this position was created to cover “callouts” with short notice by either covering 2am-6am or coming in at a later hour on the day of shift to cover (10pm-6am). Once hired as a FTE state employee these additional hours will be available for comp/OT hours accrued. Additionally, there will be planned/approved vacations and training coverage that will require shift adjustments. Responsibilities Monitoring the statewide Emergency Services IP Network (ESInet) and NG911 systems 24/7 to identify outages, alarms, or performance issues. Acting as the first point of contact for PSAPs (Public Safety Answering Points) reporting technical problems or service interruptions. Receiving, triaging, documenting, and tracking support tickets through resolution. Troubleshooting network, telecom, and connectivity issues affecting 911 operations. Communicating with 911 Directors and Supervisors, Telecommunications carriers, Service providers, Internal Board and AT&T Tiger Team regarding outages, maintenance, and incident response. Escalating complex incidents to Tier II and Tiger Team technicians, or additional vendors and carriers when needed. Maintaining documentation, ticket narration, and operational logs in Salesforce. Supporting operational continuity during emergencies, severe weather events, and disaster response situations. Monitoring network security, system health, and telecommunications performance across PSAPs statewide. Coordinating reroutes or alternate communications paths during outages or call surges to maintain uninterrupted 911 service. Providing customer‑service‑focused support to PSAP personnel throughout North Carolina. Skill Requirements Excellent understanding of technologies, operating systems, networking, anti‑virus, back‑ups, system firewalls, and switches. Required 3 Years. Knowledge regarding at least one of the following vendor products: Juniper, VMWare, Microsoft, Cisco. Required 3 Years. Strong writing skills to maintain organized documentation. Required 3 Years. Knowledge of network cabling, network classification and network topology. Required 3 Years. Experience with VOIP technologies is a plus. Desired 3 Years. Experience in a NOC environment is preferred. Desired 3 Years. Benefits Long‑Term Stability: Join us on a multi‑year opportunities with room to grow. Comprehensive Health Coverage: Access quality healthcare benefits to keep you and your family well. Future Planning: Enroll in our 401(k) program and invest in your financial security. GC Assistance: We support immediate Green Card processing, if required. The role is an IN‑PERSON position at 3900 Wake Forest Road, Raleigh NC 27609. The position supports mission‑critical emergency communications infrastructure for the state. #J-18808-Ljbffr Intellibee