Key Leader - Retail

Key Holder

The Key Holder supports store leadership in daily operations and ensures a strong guest experience on the sales floor. This role acts as manager-on-duty when needed, supports team performance, and helps drive sales while maintaining brand and operational standards.

Deliver a high-level guest experience through product knowledge and customization support

Actively sell on the floor and support the team in achieving daily sales goals

Drive KPIs including conversion, AOV, and units per transaction

Greet and engage every guest, introducing the brand and product offering

Handle guest concerns with professionalism and a solutions-oriented approach

Support visual merchandising and maintain store presentation standards

Restock inventory and maintain an organized sales floor

Assist with inventory tasks including receiving, processing, and stock management

Maintain a clean and organized back-of-house environment

Support clienteling efforts to build and maintain guest relationships

Assist with events, trunk shows, and community outreach initiatives

Provide direction and support to team members during shifts

Open and close the store and act as manager-on-duty in the absence of leadership

Retail experience, preferably in a fast-paced environment

Strong passion for guest experience and sales

Ability to support and guide team members

Strong organizational and time management skills

Clear communication and ability to manage priorities

Solutions-oriented mindset with a proactive approach

Guest-first mindset with strong clienteling focus

Driven to achieve sales goals and support team performance

Understanding of KPIs including conversion, AOV, and productivity

Strong sense of ownership and accountability

Detail-oriented and highly organized

Positive, collaborative team player

Energetic and engaged on the sales floor

Hourly rate: $19 $22 per hour

2024 hours/week for part-time positions

3240 hours/week for full-time positions

Schedule subject to change based on business needs and events

Health benefits available for full-time employees

401(k) eligibility

At Stoney Clover Lane, you'll be part of a brand that values creativity, connection, and exceptional guest experience. This role offers the opportunity to grow within retail leadership while contributing to a dynamic and fast-paced environment.