Commercial Title Coordinator (Remote)

What You'll Do Research incoming order requests and provide accurate and detailed ordering instructions. Respond to internal customer and vendor requests primarily through email. Update file status within company and/or client system(s). Develop strong relationships with vendors and internal stakeholders. Proactively communicate file status to appropriate personnel. Monitor processes and resolve issues to achieve SLAs. Report issues to internal stakeholders as appropriate. Escalate complex title issues to manager as needed. Facilitate onboarding vendors. Implement best practices, develop performance standards, policies, and procedures, and provide tools necessary for effective and consistent management of vendors. Analyze vendor performance and identify performance trends, taking corrective action as necessary to improve performance. Act as a liaison between vendor partners and the company in resolving service delivery issues. Manage a wide range of programs/projects in vendor management including identifying requirements and deliverables, developing project plans, and monitoring delivery schedules. What You'll Bring Bachelor's degree or equivalent combination of education and experience. 3+ years of title experience with knowledge related to property title searches, documents, issues, and complexities. Demonstrated success establishing, leading, and maintaining effective working relationships. Proficient MS Office skill set. Excellent verbal/written communication skills. Strong attention to detail. Strong problem solving and organizational skills. Always maintain professionalism and a positive service attitude. Working knowledge of company and/or client operating systems. This is a remote job opportunity. Pay Range: $20.34 - $27.12 Hourly. Remote hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan. #J-18808-Ljbffr First American