Server

Now Hiring Servers at PJ Whelihan's Pub + Restaurant in Lancaster, PA!

With a name that pays tribute to our founder's grandfather, each PJ Whelihan's has a somewhat unique feel, but all are neighborhood establishments that deliver a great guest experience. Inside you'll find an impressive TV package that helps make PJ's the best place to catch all the sports action around a busy bar with a huge selection of beer on tap, including PJW Copper Lager, the signature house beer brewed by Victory Brewing Company. PJs famous wings are a community tradition that has built loyal customers and true fans.

Reports to: FOH Manager/ GM

PJWRG Must Have KEY Personalities:

• SMILE! A friendly attitude, charismatic energy, and social personality is NEEDED for success in any role with our company.
• Someone who takes pride in their appearance and the way they present themselves to others is a must when you're running the show with PJWRG! We're looking for someone who puts their best foot forward every single day.
• Staying "calm, cool, and collected". Your composure and ability to handle pressure in a high-volume atmosphere is something that will keep the guests coming back time and time again.
• Our ideal employee is a leader in every sense. You MUST be responsible and confident in your position, its requirements and how you intend to carry out your duties!

Server Responsibilities:

• Welcome and greet guests. Make all our guests feel comfortable and let them know you're there to personally take care of them.
• Inform guests of specials and menu changes.
• Make recommendations you genuinely feel your guests will enjoy.
• Answer questions about our food, beverages and other restaurant functions and services.
• Properly ID all guests 35 & younger.
• Take food and beverage orders from guests and timely enter orders in our point-of-sale system.
• Deliver food and beverages from kitchen and bar to guests in a timely matter.
• Perform side work at the start and end of each shift as required by service station assignment.
• Maintain clean service areas.
• Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
• Prepare final bill, present check to guest, accept payment, process credit card charges or make change.
• Be ready and willing to assist fellow servers as situations arise.
• Be ready & willing to assist with clearing & resetting tables.
• Be ready and willing to assist bus-person with clearing and resetting tables.
• Thank guests for their visit and invite them to return.
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
• Utilize POS system properly to ensure accurate sales data and the Hot Schedules application for scheduling and communication amongst the restaurant team.
• Read all messages sent from Management via HotSchedules before coming in for each shift. Important information will be communicated via HotSchedules that must be followed & implemented for your next shift.

Server Qualifications:

• Must have basic knowledge of dining room and service procedures and functions.
• Must be TIPS or RAMP certified before first non-training shift.
• Possess basic math skills, handle money, and operate a point-of-sale system.
• Work in a standing position for long periods of time (up to 5 hours).
• Be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds.
• Ideally looking for weekend availability (Friday, Saturday, Sunday)

About PJW Restaurant Group:

PJW Restaurant Group has been successful for more than three decades by striving for more. Our energy manifests itself in every concept we create, dish we develop, and drink we serve. We are dedicated to providing experiences that our guests look forward to.

We draw inspiration - and sustenance - from both the neighborhoods we are rooted in and our more than 1,800 employees. Nothing makes us happier than seeing a serving job get passed down from sibling to sibling or watching a line cook grow into a manager.

PJW Restaurant Group creates community destinations. We never stop pushing ourselves to elevate all we offer our guests, and we never settle for less than our best.

Nothing moves forward by standing still, so we will continue growing, continue innovating, and continue raising the bar.

Pay: $2.83 + tips

Benefits:

• Health Benefits
• Employee discount
• Paid training
• Referral program
• Weekly pay
• Employee perks program
• Holiday closures