Front Services Supervisor - Luxor

The Job The Front Services Supervisor at Luxor plays a key role in shaping each guest’s first impression. With a warm, welcoming presence and a passion for service, this role takes ownership of the guest journey by understanding individual needs and creating standout moments that leave a lasting impression well beyond the stay. The Day-to-day Oversee department operational functions within the Front Services department activities and staff, consistent with the strategic plan and vision for the department, the division and the property Manage the delivery and measurement of guest service within assigned departments consistent with the company’s core service standards and brand attributes Assess group travel movements and coordinate necessary guest service arrangements to accommodate luggage and ground transportation requirements Schedule employees using staffing parameters that account for guest volumes and demand patterns Maintain and evaluate service standards based on completeness and timeliness Respond to emergency situations as necessary by following departmental procedures, staying calm, and assisting Security Respond to guest service interactions in a professional and timely manner, achieving positive resolutions Partner with Valet operations to ensure a smooth flow of the arrival and departure process Manage Human Resources responsibilities for assigned departments to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; adherence to the company’s status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements The Ideal Candidate 2+ years of prior relevant experience Front Services experience is preferred Experience working in a union environment or managing employees under a union collective bargaining agreement is a plus High School Diploma or GED Must be 21 years of age or older The Perks & Benefits Wellness incentive programs to help you stay healthy physically and mentally Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more Free meals in our employee dining room Free parking on and off shift Health & Income Protection benefits (for eligible employees) Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community View Job Description: Are you ready to JOIN THE SHOW ? Apply today! #J-18808-Ljbffr MGM Resorts International