Manager, ServiceNow Platform

The BasicsThe Manager, ServiceNow Platform is the strategic owner of Tanium’s enterprise ServiceNow environment — accountable for the platform roadmap, governance, and delivery across our full suite of modules: ITSM, ITOM, Hardware and Software Asset Management (HAM/SAM), Vulnerability Response (VR), Security Incident Response (SIR), Integrated Risk Management (IRM), Strategic Portfolio Management (SPM), and Technology Provider/Customer Service Management (TPSM/CSM). You’ll lead a team of seven platform specialists, mature our CMDB and CSDM framework, and serve as the primary partner to IT and Security, to stakeholders across the broader organization, and to the customer-facing teams who rely on ServiceNow to run the business.Two things make this role stand out. You’ll join our TPSM/CSM implementation mid-flight — a high-visibility program reshaping how Tanium delivers and manages customer service at scale. And you’ll serve as customer zero for Tanium’s own product integrations, working directly with our product and engineering teams to pilot, validate, and operationalize native Tanium capabilities within ServiceNow before they reach customers. You’ll also lead the adoption of AI across the platform, from Now Assist to agentic workflows and AI-driven automation.This is a people-first leadership role for a technically grounded manager who can balance hands-on platform ownership with leading an already high-performing team — meshing with its established culture while continuing to develop it.This position follows the Company’s hybrid schedule which currently requires employees to work in the office at one of the following locations a minimum of three days per week: Addison, TX; Bellevue, WA; Durham, NC; Emeryville, CA; or Reston, VA.What you'll doLead and develop the teamManage, mentor, and retain a team of seven ServiceNow administrators, developers, architects, and business analystsDefine team goals, career development paths, and performance expectations; conduct regular 1:1s and reviewsOwn Agile/Scrum delivery — sprint planning, backlog grooming, and story pointing for predictable, high-quality releasesFoster a culture of continuous improvement, collaboration, and accountabilityOwn the platformDefine and execute the ServiceNow platform roadmap, balancing stakeholder demand with platform health, technical debt, and upgrade cyclesGovern the platform — coding standards, change management, release processes, upgrades, patching, and instance health across sub-production and production environmentsOwn integration strategy across ServiceNow and enterprise systems (Integration Hub, REST/SOAP APIs, MID Servers), partnering with infrastructure, security, identity, finance, and HRServe as customer zero for Tanium product integrations — pilot and operationalize real-time endpoint data, vulnerability feeds, asset discovery, and automated remediation workflows before they reach external customersDrive CMDB and CSDM maturityOwn the CMDB governance framework: data quality standards, CI lifecycle, duplicate management, and reconciliation rulesLead CSDM adoption as the foundational data model for every new module deploymentManage Discovery, Service Mapping, and Tanium SGC for accurate, real-time infrastructure data — enriched by Tanium as an authoritative endpoint sourceDeliver across the module portfolioHelp drive the ongoing TPSM/CSM implementation — shaping design decisions, stakeholder alignment, and delivery milestones in close partnership with Customer Success and Operations leadershipOversee configuration, improvement, and stakeholder satisfaction across all licensed modules (ITSM, ITOM, HAM, SAM, VR, SIR, IRM, SPM, TPSM/CSM)Partner with module owners and business stakeholders to assist the BA’s with capturing requirements, prioritize the backlog, and translate business needs into platform solutionsDrive automation and AI-powered improvements using Flow Designer, orchestration, and Now Assist to eliminate manual toil and accelerate service deliverySupport IRM and SIR risk and compliance workflows that meet audit and security requirements, and ensure HAM/SAM data integrity for accurate license reconciliation and audit readinessCollaborate and communicateServe as the escalation point for platform incidents, stakeholder concerns, and cross-functional delivery decisionsReport on platform health, sprint velocity, and module adoption to the Senior Director, Business Systems and technology leadershipChampion AI adoption — evaluate and deploy Now Assist, agentic workflows, and Predictive Intelligence where they create real gains, and bring forward-looking recommendations to leadershipWe’re looking for someone withRequired6+ years of ServiceNow platform experience, including 2+ years managing or leading a team, with a track record of coaching and developing engineersDeep, hands-on experience across ITSM, CSM and ITOMProven CMDB governance experience — you’ve built or significantly matured a CMDB, not just maintained oneCSDM experience — you understand the framework and can apply it as a standard across module deploymentsStrong stakeholder management — comfortable translating technical constraints into business language and backHands-on experience running Agile/Scrum delivery (sprint ceremonies, backlog management, iterative releases)ServiceNow Certified System Administrator (CSA)Excellent communication skillsThorough, organized and meticulous work methodologyStrongly preferredWorking knowledge of three or more additional modules: HAM, SAM, VR, SIR, IRM, SPM, TPSM, or CSMTPSM or CSM implementation experience — prior ownership of a CSM/TPSM deployment is a strong differentiator for our active programProficiency in Flow Designer, Business Rules, UI Policies, Integration Hub, and ServiceNow scripting (JavaScript/GlideScript)Experience managing Discovery, Service Mapping, and MID Servers in enterprise environmentsFamiliarity with Automated Test Framework (ATF), Performance Analytics, and ServiceNow reportingCIS certification(s) in one or more of ITSM, ITOM, Data Foundations, HAM, SAM, SIR, IRM, or SPM; ITIL v4 FoundationNice to haveHands-on experience with the Tanium platform (endpoint management, asset discovery, vulnerability data) — it accelerates your work as customer zeroExposure to Now Assist, agentic AI workflows, Predictive Intelligence, or generative AI within ServiceNowVulnerability Response (VR) experience in a SecOps contextAbout Tanium Tanium is the Autonomous IT company. Driven by AI and real-time endpoint intelligence, Tanium Autonomous IT empowers IT and security teams to make their organizations unstoppable.Many of the world’s leading organizations trust Tanium’s single, unified platform for endpoint management and security to innovate faster, stay resilient and move business forward with confidence, at scale. To learn how Tanium delivers Autonomous IT for unstoppable business – visit  and follow us on LinkedIn and X.On a mission. Together. At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions. As a global organization with stakeholders around the world, it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things. Our commitment to excellence and innovation has earned us a place on the Forbes Cloud 100 list for ten consecutive years, and we continue to be recognized worldwide as a great place to work. Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most. What you’ll getThe annual base salary range for this full-time position is $131,000 to $201,000. This range is an estimate for what Tanium will pay a new hire. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience.In addition to an annual base salary, team members will receive equity awards and a generous benefits package consisting of medical, dental and vision plan, family planning benefits, health savings account, flexible spending account, transportation savings account, 401(k) retirement savings plan with company match, life, accident and disability coverage, business travel accident insurance, employee assistance programs, disability insurance, and other well-being benefits.Tanium is an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender identity, sexual orientation, disability, protected Veteran status, or other legally protected categories. 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