Customer Service Representative

Customer Service Representative

As a Customer Service Representative, you will be responsible for processing all orders with efficiency and accuracy, ensuring alignment with special instructions and company policies. You will manage customer orders for assigned plants, advising customers of any changes that may impact their expectations.

Responsibilities

• Process all customer orders efficiently and accurately, adhering to policies and procedures.
• Manage customer orders for assigned plants with meticulous attention to detail.
• Communicate any changes or impacts on customer expectations promptly.
• Provide support in sales activities and order entry tasks.
• Engage with customers to ensure satisfactory account management.

Essential Skills

• 3-4 years of customer service experience within a manufacturing company, particularly in metals/materials.
• Proficiency in Microsoft Excel and the ability to manipulate data for daily/weekly reports.
• Experience with ERP databases.

Additional Skills & Qualifications

• Bachelor's Degree preferred.
• Strong background in customer service, account management, purchase order processing, logistics, manufacturing, and sales support.

Work Environment

This position is primarily remote following an initial two-week onsite training in Concord. Employees must reside within 50 miles of the location due to occasional in-person training and office events. The company prides itself on a culture of teamwork, respect, collaboration, and inclusion, providing a supportive environment that values diversity. Employees work together to convert natural minerals into innovative solutions, making a positive impact on the world.

Job Type & Location

This is a Contract to Hire position based out of Concord, NC.

Pay and Benefits

The pay range for this position is $25.00 - $27.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on May 29, 2026.