CSR - Waste Profiling Specialist

Job Description

Job Description

LEL Environmental is seeking to fill the position of a CSR/Waste Profiling Specialist to join our team at our Pasadena, Texas headquarters. We are looking for someone with a strong background in waste profiling, including preparing and submitting waste profiles through multiple TSDF portals and reviewing analytical results to ensure profiles are completed accurately and efficiently.

This position will also involve preparing quotes for customers on large-scale waste projects once profiles are completed and vendor pricing has been obtained. Additionally, the role requires strong experience preparing annual waste summaries and reports for multiple regulatory agencies

You’ll play an important role in keeping customer accounts, service requests, documentation, billing, and daily operations moving smoothly.

Key Responsibilities

You’ll work closely with customers, account managers, technical service teams, logistics, billing, and management to:

• Handle customer calls, service requests, billing questions, and service issues
• Coordinate waste transportation and disposal services
• Create sales orders, quotes, purchase orders, and service reports
• Manage customer accounts and ensure information is accurate and up to date
• Set up new customers and maintain waste profiles, recertifications, and amendments
• Review and process manifests, shipping papers, LDRs, BOLs, and related documentation
• Coordinate transporter requests and customer pickup schedules
• Resolve off-spec issues and communicate with customers and internal teams
• Support daily billing and resolve billing questions and unbilled items
• Work with finance and collections teams regarding customer credit
• Use daily reports to monitor and manage accounts

Ideal Candidates

We’re looking for someone who brings 3–5 years of environmental industry experience and understands the details behind the work.

Core experience includes:

• MUST have experience with RCRA and DOT regulations
• MUST have experience with hazardous and non-hazardous waste
• MUST have experience with Waste profiling and manifesting
• Familiarity with LDRs, BOLs, shipping papers, and tracking documentation
• Customer service and account management experience
• Logistics and transportation coordination
• Knowledge of disposal technologies and waste classifications

Education & Certifications

• High school diploma or equivalent
• 3–5 years of environmental industry experience
• Successful completion of LEL Environmental proficiency testing
• RCRA Hazardous Waste Management training, DOT Hazmat certification, and 40-hour OSHA HAZWOPER or equivalent