Inside Sales & Call Center Manager (Rochester)

Family-Owned. Mission-Driven. Growing with Purpose.

Global Health Products is a Rochester-based healthcare company serving providers and patients for over 35 years. We deliver trusted nutritional solutions to hospitals, long-term care facilities, dialysis clinics, and home care providers nationwide.

As a family-owned business, we combine integrity, high standards, and a strong entrepreneurial drive. Our team works collaboratively across Sales, Marketing, and Operations to support customers and improve patient outcomes. We are entering an exciting phase of growth that creates real opportunity for people who want to make an impact.

Inside Sales & Call Center Manager

In this hands-on leadership role within a fast-moving healthcare company, you will drive sales growth, strengthen key customer relationships, and ensure high-quality service across long-term care, hospital, and broader healthcare markets. You will directly train and manage the inside sales team, organize daily calling schedules, and actively coach performance to build a high-performing sales unit.

Key Responsibilities

• Sales Growth: Lead inside sales activities, including outbound outreach, lead follow-up, account development, and customer retention
• Team Leadership: Coach and develop team members, establish performance goals, and monitor productivity and results
• Account Development: Identify opportunities to expand product utilization and coordinate with outside sales to support key accounts and new business
• Product Knowledge: Ensure the team understands the nutritional supplement portfolio and communicates product information accurately using approved resources
• Cross-Functional Collaboration: Partner with sales and marketing for a collective outreach approach
• Performance Management: Track key metrics, maintain accurate CRM records, and implement improvements to sales effectiveness and operational efficiency

Qualifications

• Experience in inside sales and call center management
• Demonstrated leadership, coaching, and performance management skills
• Strong communication, organizational, and relationship-building abilities
• Experience with CRM systems and sales reporting
• Healthcare, clinical nutrition, nutritional supplements, or healthcare distribution experience preferred

Key Success Measures

• Sales growth and account retention
• Inside sales productivity and lead conversion
• Customer satisfaction and service responsiveness
• Team performance and development
• Effective coordination with outside sales and marketing