Phlebotomist III

Job Description Phlebotomist III - Flint, MI, Monday to Friday, hours vary between 5:30 AM to 6:00 PM, with rotational weekends Delivers professional phlebotomy services at assigned Patient Service Centers (PSCs) or Client Offices (IOPs). Ensures accurate specimen collection, patient identification, and adherence to testing protocols to support high-quality laboratory results. Communicates effectively to create a professional and efficient experience for patients, staff, and clients. Work independently with a consistently low error rate and handle more complex collections and patient/client situations. Mentor colleagues on advanced collection techniques and best practices to foster their professional growth. Demonstrates the Quest 5Cs- Customer First, Care, Collaboration, Curiosity, and Continuous Improvement in all interactions to uphold service and operational excellence. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours Best-in-class well-being programs Annual, no-cost health assessment program Blueprint for Wellness healthyMINDS mental health program Vacation and Health/Flex Time 6 Holidays plus 1 "MyDay" off FinFit financial coaching and services 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service Employee stock purchase plan Life and disability insurance, plus buy-up option Flexible Spending Accounts Matching gifts program Education assistance through MyQuest for Education Career advancement opportunities and so much more! Responsibilities: Specimen Collection & Processing Perform specimen collections following established procedures for a variety of tests, including but not limited to venipuncture and capillary draws. Comfortable and capable of frequently handling difficult draws, including pediatric, geriatric, and hard sticks with minimal error. Obtain patient identification and signatures to confirm specimen labeling accuracy. Perform data entry as necessary. Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage as required by test order. Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services. Patient Experience & Customer Service Provide exemplary professional, respectful, and efficient service to all patients and clients. Use strong verbal and written communications, problem-solving, and collaboration skills to complete daily procedures and address patient questions. Perform highly accurate data entry for patient registration, test order entry, and billing information. Maintain a clean, orderly, and welcoming collection environment. Handle multiple priorities in a high-volume setting. Mentorship and Development: Act as a role model and mentor to on-site staff, providing guidance and support. Share your expertise and knowledge to help team members develop their skills and capabilities. Foster a collaborative and supportive environment that encourages learning and growth. Operations & Compliance Serves as a subject matter expert for com