Service Manager - Minneapolis, MN

Salary: $60,000 - $65,000 / year Other Forms of Compensation: Yearly Bonus Opportunity Growth. Opportunity. Excellence. Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry. Come grow with us. We are Canteen. Job Summary The Service Manager is responsible for overseeing all aspects of equipment readiness, asset management, and field execution to ensure consistent, high-performing vending, micro market, and office coffee service operation. Equipment Preparation, Refurbishment & Quality Control• Oversees equipment staging, preparation, refurbishment, and testing to ensure all machines meet operational and quality standards prior to deployment• Maintains and continuously improves standardized machine setup checklists, installation checklists, and manager audit forms• Ensures all equipment is properly configured, tested, labeled, and aligned with asset tracking protocols and system requirements Parts & Equipment Management / Inventory Control• Manages parts inventory and equipment levels to support maintenance, service calls, and installations• Oversees ordering, replenishment, and tracking of parts and components to ensure availability and minimize downtime• Maintains accurate inventory records across systems (e.g., asset management platforms) and ensures alignment between physical inventory and system data• Supports equipment lifecycle management including refurbishment, redeployment, and disposal processes in accordance with company standards Installation, Deployment & Asset Coordination• Coordinates and schedules all equipment installed, upgrades, removals, and relocations• Works closely with office and operations teams to ensure proper account setup, system inputs, and equipment selection for each location• Oversees execution of equipment moves and participates in installations as needed to ensure quality and efficiency Operational Coordination & Systems Integration• Partners with leadership, office personnel, and technical teams to maintain system accuracy (machine data, asset tracking, account setup)• Ensures effective integration between field operations and internal systems, supporting visibility, reporting, and operational performance• Supports new account onboarding, program transitions, and refresh initiatives Field Audits & Performance Verification• Conducts post-installation inspections and ongoing field audits to verify proper setup, functionality, cleanliness, and compliance• Utilizes audit tools and standardized forms to identify gaps and drive corrective actions• Reinforces uptime, quality, and service execution standards through regular field presence Team Leadership & Performance Management• Supervises and develops a team of approximately 7 service team members• Sets clear expectations for productivity, quality, and execution• Provides coaching, counseling, and performance management to drive accountability and continuous improvement Compliance & Continuous Improvement• Ensures adherence to all company policies, safety standards, and operational procedures• Maintains compliance with food safety, equipment, and audit requirements• Adapt processes and execution based on evolving business needs and client expectations Apply to Canteen today! Canteen is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Canteen maintains a drug-free workplace. Associates at Canteen are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Paid Parental Leave Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. Certain positions may require Florida Level 2 background screening. Details: Req ID: 1545192 Canteen Leticia Pinon