Bowling and Events Manager/Supervisor

Job Description

Job Description

We’re looking for a Manager or Supervisor to help lead the team at our brand-new family entertainment facility opening soon at Twelve Oaks Mall, Novi!

Are you into video games, bowling, or karaoke? Are you friendly, outgoing? Do you enjoy being around people and work in a fun environment? Then you’re the kind of person we’d love to hire!

The Bowling Manager or Supervisor is responsible for the sales, profits, staffing, image and operation of the bowling department, including rentals and parties. Manager will be responsible for the administration of business goals in revenues, expense, customer satisfaction and employee morale for these departments.

Please note you must have a High School Diploma or GED to apply.

Open availability , especially nights and weekends, is required .

All of management will handle and serve alcohol - as such, you must be at least 21 years or older.

Benefits: Paid Time Off (PTO), Medical, Dental, Vision, Life and 401(K) with company matching.

Essential Duties

Customer Service:

• Provide superior customer service and satisfaction by being constantly visible and readily accessible to our customers.
• Provides customers with bowling tips and techniques.
• Conducts alcohol and age restriction control in accordance with company policies.

Team Management:

• Selects, coaches, and develops effective staff for the Bowling, Karaoke and Events Department.
• Assists with new hire orientation for store employees.
• Reviews department timesheets for accuracy of hours and overtime.
• Conducts performance evaluations and counseling notices.

Sales:

• Responsible for the sales and profit projections of the department, including rentals and parties.
• Proactively supports any promotional activities within the store.
• Promotes and sells bowling games, memberships and pro shop products.

Auditing/Compliance:

• Ensure that all safety standards such as OSHA are maintained.
• Creates daily audit reports with sales information and auditing discoveries for store management.
• Audits refund and/or credits against itemized sales from the previous day, cash drawers and transactions, and tracks special events.

Operations/Facility Management:

• Responsible for ordering and maintaining supply stock.
• Oversee bowling and party preparation - inspect supplies, equipment, and work areas.
• Operates bowling pinsetter system (VECTOR/SYNC) and performs lane maintenance.
• Coordinate all procedures for special events, such as ”'Moonlight Strike game”.
• Enforces compliance with all local, state, federal regulations and company policy for safety and loss prevention.

Qualifications:

• 3 to 5 years of hospitality management experience, preferably in the bowling / event / retail industries.

Work Environment:

While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust and activity can be expected.

Physical Demands:

• Regularly required to bend, stretch, twist, climb and have a high level of mobility/flexibility in small spaces.
• Required to stand and walk for extensive periods of time without breaks during busy times.
• Need to be able to use their hands/fingers to handle, feel and reach.
• Lifting and/or moving up to 100lbs with assistance is required.

The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. They are not intended to be a complete and exhaustive list of all responsibilities, duties and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Check out our Facebook (Search: Round1HQ), Instagram (Round1USA), and Twitter (@Round1USA) for more information.

Round1 Bowling & Arcade prides itself on offering guests ALL the fun under 1 roof. Guests can look forward to safe family fun or friendly competition with activities ranging from bowling, arcade games (Including exclusive Japan imports), 100+ crane machines, professional-grade billiards, Karaoke, and more. Additionally, Round1 also offers a variety of favorite snack foods - such as pizzas, wings, ice cream - a new menu with Japanese food classics, and a bar with beer and other selections. Come on in and enjoy new ways to play and hang out. There’s enough room for everyone, so bring your friends, family, and kids.

In 2008, Round One Entertainment Japan began looking overseas to the United States for more growth and expansion. In 2010, the company opened its first U.S. location in the Los Angeles suburb of City of Industry, California. The biggest challenge for the company at that time was that “Round One Entertainment” was an unknown entity in the U.S. But within a few years, Round One quickly opened up its second, third, and fourth locations in California and now has over 50 locations across the U.S. opened or planning to open.

Round One USA, the U.S. branch of Round One Entertainment, has been continuing to grow rapidly nationwide since 2014. We position ourselves differently from our competitors by offering a wide variety of activities including our Kids Play Zone (an indoor playground area for the kids) and Spo-cha concept. Targeting a wide range of customers from young children to the elderly, Round One continues to grow rapidly in the U.S. market.

As the number of Round One stores increase, sales and revenue have been quickly increasing as well. Through our new store expansions, Round One quickly building a solid brand awareness throughout the U.S. This type of approach to spread awareness of Round One is vital in becoming a national brand in the entertainment and amusement industry.

Company Description

Round1 Bowling & Arcade prides itself on offering guests ALL the fun under 1 roof. Guests can look forward to safe family fun or friendly competition with activities ranging from bowling, arcade games (Including exclusive Japan imports), 100+ crane machines, professional-grade billiards, Karaoke, and more. Additionally, Round1 also offers a variety of favorite snack foods - such as pizzas, wings, ice cream - a new menu with Japanese food classics, and a bar with beer and other selections. Come on in and enjoy new ways to play and hang out. There’s enough room for everyone, so bring your friends, family, and kids.\r\n\r\nIn 2008, Round One Entertainment Japan began looking overseas to the United States for more growth and expansion. In 2010, the company opened its first U.S. location in the Los Angeles suburb of City of Industry, California. The biggest challenge for the company at that time was that “Round One Entertainment” was an unknown entity in the U.S. But within a few years, Round One quickly opened up its second, third, and fourth locations in California and now has over 50 locations across the U.S. opened or planning to open.\r\n\r\nRound One USA, the U.S. branch of Round One Entertainment, has been continuing to grow rapidly nationwide since 2014. We position ourselves differently from our competitors by offering a wide variety of activities including our Kids Play Zone (an indoor playground area for the kids) and Spo-cha concept. Targeting a wide range of customers from young children to the elderly, Round One continues to grow rapidly in the U.S. market.\r\n\r\nAs the number of Round One stores increase, sales and revenue have been quickly increasing as well. Through our new store expansions, Round One quickly building a solid brand awareness throughout the U.S. This type of approach to spread awareness of Round One is vital in becoming a national brand in the entertainment and amusement industry.