Inside Sales Representative

Job Description

Job Description

Job Title: Inside Sales Representative

Job Description

We are seeking a motivated Inside Sales Representative who is a proactive self-starter with strong multi-tasking, customer service, attention to detail, and communication skills. In this on-site, full-time role (MondayFriday), you will develop a deep understanding of industrial hose manufacturing processes and product lines in order to accurately communicate with customers about products, pricing, and timelines. You will serve as a trusted point of contact for customers, helping to identify their needs, recommend solutions, and support the sales process from initial inquiry through fulfillment.

Responsibilities

• Operate as a subject matter expert for customers on products, pricing, manufacturing timelines, and the companys high-quality customer service strategy.
• Continuously learn and observe plant operations to maintain accurate, up-to-date knowledge of all products, pricing, and manufacturing timelines.
• Build and maintain strong customer relationships that foster trust, dependability, and long-term partnerships.
• Identify customer needs and recommend appropriate products and solutions that align with their requirements.
• Coordinate closely with the Outside Sales team to service specific customers, assist with special projects, and support telemarketing efforts.
• Handle incoming calls from customers, including those who may be upset or confused, with patience, professionalism, and discretion.
• Complete accurate data entry in a manufacturing MRP system with a high level of attention to detail.
• Support pricing and quoting activities, including providing customers with clear information on prices and timelines.
• Troubleshoot customer issues related to products, orders, and timelines, and resolve problems in a timely and professional manner.
• Collaborate effectively with other employees, sales team members, and management to support overall sales and customer service goals.
• Spend the initial 12 months on the production floor assembling and building product to gain hands-on understanding of the product line and manufacturing process.
• Adapt to changes in the work environment, including competing demands and unexpected task assignments.
• Efficiently prioritize and plan work activities, developing realistic action plans to meet customer and business needs.
• Respond constructively to direction and feedback, and proactively solicit feedback to improve performance.
• Perform other duties as assigned to support the sales function and overall business operations.

Essential Skills

• 13 years of experience in mechanical assembly and troubleshooting.
• 13 years of experience working directly with customers to uncover needs and provide solutions.
• Experience with pricing and quoting, including providing customers with accurate prices and timelines.
• Data entry experience with strong attention to detail.
• Experience working with manufacturing MRP systems.
• Excellent oral and written communication skills, with the ability to communicate effectively with all levels of personnel and customers.
• Ability and interest in learning extensive information regarding industrial manufacturing and discussing that information confidently with customers.
• Ability to thrive in a fast-paced, activity-based sales environment.
• Strong problem-solving skills, including the ability to identify and resolve issues in a timely manner and understand when to escalate appropriately.
• Comfort with computers and working knowledge of Microsoft Word, Excel, and PowerPoint.
• Ability to adapt to changes in the work environment and manage competing demands and unexpected tasks.
• Ability to speak clearly and persuasively in both positive and challenging situations.
• Strong organizational skills, including the ability to prioritize and plan work activities efficiently.
• Reliability and punctuality, with the ability to work independently as well as collaboratively within a team.
• Professional communication skills for working with other employees, sales, management, and outside clients.
• At least 2 years of prior experience in sales and customer service.
• Ability to read, write, and speak English.
• High school diploma or equivalent.

Additional Skills & Qualifications

• Prior experience in industrial manufacturing is a plus.
• Experience with hose assembly is beneficial.
• Demonstrated ability to build long-term customer relationships in a manufacturing or industrial environment.
• Comfort working in a production setting to learn products and processes.
• Interest in long-term career growth within a stable manufacturing organization.
• Ability to respond positively to coaching and performance feedback.

Work Environment

This role is based on-site with a manufacturer of industrial hoses and accessories, offering a stable work environment supported by a wide variety of product manufacturing. You will work a full-time schedule, Monday through Friday. During the first 12 months, you will spend time on the production floor assembling and building products to gain hands-on knowledge of the product line and the overall manufacturing process. The environment is fast-paced and activity-based, with close collaboration between inside sales, outside sales, and manufacturing operations. Once hired directly, employees can access a comprehensive benefits package that includes quarterly profit-sharing bonuses, opportunities for intercompany growth, health insurance options (including HSA and FSA), dental, vision, life and disability insurance, a 401(k) with employer match, paid time off, paid holidays, and an employee assistance program. Dress code aligns with a typical manufacturing and office environment, with appropriate attire for time spent on the production floor.

This is a Contract to Hire position based out of Portland, OR.

The pay range for this position is $23.00 - $26.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Portland,OR.

This position is anticipated to close on Sep 30, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.