Mobile Service Advisor/Coordinator

Job Description

Job Description

Description of the role:

Jannell Ford of Hanover is seeking a Mobile Service Advisor/Coordinator to join our team in Hanover, MA. The ideal candidate will be responsible for coordinating and managing service appointments, communicating with customers, and ensuring customer satisfaction.

Responsibilities:

• Coordinate service appointments and manage scheduling
• Communicate with Mobile technicians regarding dispatch of daily repair orders 
• Communicate with customers regarding service needs, up selling of service and updates on work being performed
• Ensure customer satisfaction through quality service
• Manage service records and documentation
• Follow up after service is performed to collect payment and confirm the service went well

Requirements:

• Previous experience in automotive service or customer service
• Strong communication and organizational skills
• Ability to work independently and as part of a team

Benefits:

• Competitive compensation: $60,000.00 - $65,000.00 per year paid weekly
• Opportunity for growth and career advancement
• Health and dental insurance, 401k with company match, vision and disability insurance, paid time off and vacations after 1 year of employment.

About the Company:

Jannell Ford of Hanover is a 4th Generation family-owned and operated dealership dedicated to providing exceptional service to our customers. We believe in fostering a collaborative and supportive work environment where employees can grow and succeed. If you are ready to join a winning team and be part of offering something greater to our customers we need to meet.