Customer Service Representative - Junior

Customer Service Rep - Customer Service - Junior

Location: Framingham, MA

Onsite Flexibility: Remote

Contract Details

• Position Type: Contract
• Contract Duration: 3 months
• Pay Rate: $22.00 / Hour (USD)
• Shift / Schedule: MondayFriday, 9:00 AM5:00 PM EST
• Channel: Email/Chat Only
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Summary

Answer toll free customer service correspondences, including letters, internet e-mails, and chat. Field customer questions, resolve standard customer complaints, document information in the customer tracking system and ensure effective communication at all levels.

Key Responsibilities

• Respond accurately, promptly and effectively to customer communication, including, letters, Internet e-mails, and chat.
• Resolve difficult and sensitive customer issues in an objective and timely manner, using problem solving and negotiation skills.
• Communicate with District Managers, Store Managers and Home Office personnel to resolve customer problems and answer questions. Escalate serious issues to protect the company/brand.
• Document customers and store information in customer tracking system. Code correctly and provide continuous updates until the issue is resolved and ready to close.
• Promote a positive Company image in support of Customer Service objectives and mission statement.
• Make sound judgment calls that align with the brand, escalation and customer service policies for social media customer related issues by following social media moderation guidelines.
• Multitask in a fast-paced environment and moderate a high volume of inbound/outbound content to provide good customer service follow up and follow through.
• Special projects/duties as assigned.

Required Skills

• Proven Conflict Management Skills
• Strong Analytical and Problem Solving Skills
• Good Listening Skills
• Organizational Skills
• Prioritizing skills and effective time management
• Flexibility
• Ability to multi-task
• Excellent Verbal and Written Communication Skills
• PC knowledge including email knowledge; Word and Excel preferred
• Typing Skills
• Ability to Separate Emotion and respond objectively
• Works well in a team environment
• A min requirement for WIFI speed high speed connection
• Need quiet workspace, free of background noise, and good for video meetings/chats

Preferred Skills

• Social Media Moderation Experience Preferred

Required Experience

• 1 3 years of retail customer service or call center experience
• Recent college graduate will work for this role; not degree focused

Nice-to-Have Experience

• Customer service experience
• Phone support experience
• Retail experience

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

Important Notes

• This is a contract role with potential to extend or convert; convertible talent only. If converted, looking at an hourly pay rate of $22/hour. This is not a temp-to-perm role.
• 45-minute interview: first 30 minutes with two team members, second 15 minutes with two team members.

About the Client

This Fortune 100 retailer is the world's leading off-price apparel and home fashions company in the retail industry, operating more than 5,200 stores across ten countries under iconic retail brands. The organization delivers quality, brand-name, and designer merchandise at prices typically 20 to 60 percent below full-price retail, creating one of the most distinctive value propositions in global retail. The company employs buyers, merchants, retail professionals, customer service representatives, and corporate staff across merchandising, operations, supply chain, finance, marketing, and technology functions worldwide.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-10465

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