Member Experience Manager

Job Description

Job Description

About The Center Club

Established in 1962, The Center Club was founded on a charter of non-discrimination as a most distinguished private club which would fulfill their needs in one location easily accessible to political, legal and business communities. Since the beginning, The Center Club has been one of the more prestigious locations in the city for members to meet and dine in comfortable and subtle elegance and enjoy entertaining others of like mind. At The Center Club we provide the finest food and service possible for our members and their guests. From our food and beverage operation to our administrative staff, we maintain the highest level of quality and only the finest of standards. We are happy to have you join our team to help us continue to meet these objectives .

Position Summary

The Member Experience & Programming Manager is responsible for designing, executing, and continuously evolving a dynamic calendar of events and experiences that drive engagement, satisfaction, and revenue for the Club. In a city club environment, this role serves as the primary architect of social, cultural, and professional programming, positioning the Club as a vibrant hub for connection, conversation, and community.

This position owns all aspects of member programming, including IntraClubs, Interest Groups, and marquee events, while maintaining full accountability for event performance, participation, and financial results.

Key Responsibilities

Programming Strategy, Ownership & Revenue Accountability

• Develop and execute a comprehensive, year-round programming calendar aligned with member interests and Club strategy
• Own the financial performance of all programming, including budgeting, pricing strategy, and achieving revenue and participation targets
• Analyze event profitability, attendance trends, and member feedback to optimize future programming
• Identify and implement new revenue-generating opportunities through events, series, and partnerships

Marquee Events, Intra-Clubs & Interest Groups

• Oversee the planning, execution, and evolution of all Club marquee programs and signature events
• Lead and support all intra-clubs and interest groups (e.g., wine societies, book clubs, professional groups, affinity groups), ensuring they are active, well-organized, and aligned with overall Club objectives
• Serve as primary liaison to Club’s IntraClubs and Interest Groups, partnering with member leaders/chairs to establish and implement structure and consistency designed to enhance engagement and consistency
• Continuously evaluate and refresh offerings to maintain relevance and strong participation

Member Engagement & Community Building

• Serve as a highly visible and interactive presence within the Club, fostering strong member relationships
• Proactively connect members with shared interests to strengthen community and deepen engagement
• Anticipate member preferences and curate experiences that reflect evolving demographics and expectations
• Identify at risk members for interaction

Event Experience & Execution

• Oversee end-to-end event execution, ensuring exceptional quality, creativity, and attention to detail
• Collaborate with Food & Beverage and other departments to deliver seamless, high-level experiences
• Ensure all programming reflects the Club’s service standards and brand identity

Communication & Promotion

• Collaborate with the Marketing Manager, who leads execution, to ensure strategic and compelling promotion of events and programming
• Provide clear direction on messaging, positioning, and target audiences to drive awareness and participation
• Partner on content development by contributing programming insights, themes, and storytelling that enhance engagement
• Ensure alignment between programming objectives and marketing strategies to support participation and revenue goals

New Member Integration

• Design and implement onboarding experiences that quickly connect new members to the Club’s community and offerings
• Work with Ambassador Sub-Committee to introduce new members to relevant intra-clubs, interest groups, and signature events

Feedback, Trends & Continuous Improvement

• Actively solicit and respond to member feedback related to programming and overall experience
• Monitor participation data and adjust programming to maximize engagement and financial performance
• Stay current on city, hospitality, and lifestyle trends to ensure offerings remain fresh and competitive

Qualifications

• Bachelor’s degree in hospitality, Event Management, Business, or related field preferred
• 3–5+ years of experience in private clubs, hospitality, or event-driven environments
• Demonstrated experience managing event budgets and driving revenue through programming
• Strong interpersonal, organizational, and communication skills
• Proven ability to execute high-quality, high-touch events
• Ability to work a flexible schedule, including evenings and weekends

Core Competencies

• Strategic and entrepreneurial mindset with strong business acumen
• Creativity and innovation in programming development
• Financial accountability and data-driven decision making
• Relationship-building, member engagement, client/customer service
• High attention to detail and operational excellence
• Experience in building and executing new events/programs
• High energy, presence, and professionalism
• Adaptability and flexibility
• Team player/collaborator/contributor – experience working cross-departmentally

What The Center Club Offers

• Competitive pay. Starting rate is based on position and experience.
• Paid Parking
• Excellent work schedule
• Opportunities for additional hours
• Welcoming, professional work environment.
• Chef prepared meals

Benefits at a Glance

• 401(k) matching
• Medical/Dental/Vision insurance
• Employee assistance program
• Life insurance
• Paid time off
• Referral program