IT Service Desk Technician

IT Service Desk Technician

Space Dynamics Laboratory (SDL) is seeking a full-time, customer service oriented, IT Service Desk Technician to install, configure, upgrade, secure, and troubleshoot software and hardware on Windows and Linux computers in secure and non-secure areas. This position is on-site, non-remote in North Logan, UT.

Primary Responsibilities:

• Delivers friendly, accurate, and dependable support to all clients, with a focus on customer satisfaction
• Follows IT security policies and best practices
• Handles incident triage for phone calls, walk-ins, and ticket submission support
• Installs, configures, upgrades, and secures software and hardware
• Diagnoses and resolves desktop, laptop, mobile device, printer, and peripheral problems with both onsite and remote users
• Troubleshoots basic network connectivity issues
• Supports IT asset management (inventory, tracking, lifecycle management)
• Works with manufacturers for warranty support and managing warranty claims
• Creates and updates support documentation and identifies areas of improvement
• Aids, assists, and guides part-time student technicians on team
• Consistently documents (in detail) all customer service interactions in ticketing system

Required Qualifications:

• Must be a U.S. citizen with the ability to obtain and maintain a U.S. Government security clearance
• High school diploma or equivalent
• Active CompTIA Security+ (or the ability to obtain within a maximum of 30 days after hire)
• Ability and desire to continue learning new skills as system needs grow and change
• Excellent, customer service-focused written and verbal communication
• Must be self-motivated with a strong work ethic
• Must be reliable and detail-oriented
• Ability to work independently and as part of a team
• Experience with troubleshooting computer hardware and software
• Ability to work 40 hours per week, with scheduled hours falling between 7:00 a.m. and 5:00 p.m.
• Availability to provide after-hours, on-call support on a rotating basis.

Preferred Qualifications:

• Information Technology (IT)/Information Systems (IS) or related degree
• CompTIA A+ certification
• CompTIA Linux+ certification
• Knowledge of Linux environments such as Ubuntu
• Comfortable with procedural documentation

Salary Range

• $38,500 - $65,000 Salary commensurate on education and relevant experience

This range serves as a general guideline and may vary based on factors such as role, level, location, market conditions, and individual qualifications, including job-related skills, experience, and relevant education or training. The range displayed in the job advertisement reflects the minimum and maximum target salaries across all US locations. Specific salary details for a candidate's preferred location can be provided by the recruiter or HR manager during the hiring process.

SDL offers competitive salaries and a comprehensive benefits package. Visit our Benefits Page to learn more about what we offer. SDL delivers advanced multi-domain solutions to protect national security and enable scientific discovery. Our expertise in satellites, sensors and instruments, ground systems and data processing, and autonomous systems plays a critical role in missions supporting NASA and the Department of Defense. Join our team of engineers, scientists, technicians, and business professionals in our seventh decade of delivering mission success. At SDL, we strive to uphold a culture of respect, collaboration, empowerment, and accountability. We listen with open minds, seek to understand diverse perspectives, and engage in thoughtful dialogue. We work together by sharing knowledge, involving others, and offering support. We trust and empower our team members to take ownership, act with integrity, and be accountable. Above all, we deliver on our commitments to each other and to our mission partners.

The application window for this position is expected to remain open for approximately 7 days; however, it may be shortened or extended depending on business needs and the availability of qualified candidates. We encourage interested candidates to submit their applications promptly.

For questions, assistance, or accommodation with the application process or the DoD SkillBridge program, please contact View email address on click.appcast.io.