Supply Chain Quality Assurance Team Member - Nights-B

The RDC Quality Assurance (QA) Team Member is primarily responsible for resolving all inventory discrepancies and process inaccuracies, contributing to successful inventory audits of the facility, and achieving or exceeding performance targets. This role performs routine cycle counts of the inventory to ensure the system quantity and physical quantity of product is correct, researches inventory differences over a certain threshold, and reports issues appropriately. The QA Team Member also performs process audits of the entire facility to determine whether Operations and Planning Team Members are performing tasks correctly. Key Responsibilities Performs safety inspection of equipment prior to use; handles and operates equipment and tools safely. Works safely while performing tasks and using equipment (e.g., uses proper lifting techniques for handling product, warns other associates when moving into high traffic path, maintains safety zone around equipment). Researches and resolves inventory discrepancies. Reports inventory gain or loss over a certain threshold into a database (i.e., holding account). Audits processes across the facility to ensure correct process is being utilized, records inaccuracies in a database and reports to QA Supervisor. Audits receiving packets daily/weekly to ensure all information is correct and free of discrepancies. Performs scheduled cycle count of product in the facility; performs recount of product when inventory differences occur. Reviews damages and re-packages inventory. Works closely with Supervisors and associates to correct errors within current shift. Researches and resolves cancelled picks, picks on hold, and LTSU’s. Responds to store calls and emails regarding delivery questions, claims, damages and discrepancies. Processes damaged product upon inbound receipt and works with Vendor for credit or return of product. Manages the Import Carrier/Vendor damage and works with Port Inspection Team on resolution. Completes Hazmat processing, documentation and storage. Maintains and communicates salvage product documentation and pickup. Documents and communicates with Vendors any Appliance Damaged and Refused inbound product; arranges pickup of product by vendors. Processes all in‑house damages. Identifies and resolves any safety issues on the floor and notifies the appropriate party for resolution. Minimum Requirements High School or GED. 2 years’ experience in quality assurance and distribution center operations. Basic math and reading comprehension skills. Basic computer skills including a working knowledge of Microsoft Office. Experience with software applications such as Excel, Access, and WMS. Experience using troubleshooting processes to resolve problems. Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. #J-18808-Ljbffr Lowe's Companies, Inc.