Principal Platform Architect-French Speaking

Principal Platform Architect-French Speaking

Architects play a critical role in guiding customers through their digital transformation journey through leading solutioning and scoping discussions during pre-sales and driving the successful delivery of strategic, multi-workflow, term-based projects. Architects provide thought leadership, best practices, and expert guidance to ensure customers achieve long-term value from the ServiceNow platform. They engage with senior stakeholders, ensuring alignment between business objectives and technology solutions, playing a pivotal role in scaling ServiceNow expertise across internal and external teams. By establishing strong governance frameworks, reducing technical debt and enabling scalable solutions, they help customers optimize their platform strategy while maintaining agility and long-term sustainability.

This is a technical advisory role, responsible for helping customers establish a solid technical foundation in the ServiceNow platform and design solutions to drive business outcomes through adoption. Ensure customers leverage leading practices around instance strategy, technical governance, core data, integrations and the overall technical health of the platform. Guide ServiceNow, partner and customer employees on the team to deliver a solution on a technical architecture designed for long-term success. Interface with the customers across Executive, Platform Owner, Enterprise Architects and development teams by structuring and implementing solutions.

Responsibilities include working with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring and implementation of solutions; being a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions; providing a variety of knowledge across multiple workflows; developing relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision; translating goals to outcomes into a customer roadmap; translating business information and technical requirements into an architectural blueprint to achieve complex goals; engaging with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications; managing technical governance, and a delivery operating model and governance; ensuring instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices; supporting the sales effort by scoping and estimating the engagement and change orders; being an active contributor of leading practices and expertise related to the ServiceNow platform; maintaining skills/certifications on relevant technologies and workflows; and supporting the professional development of others through mentoring.

To be successful in this role you have: fluency in French and English; Canadian Citizenship or Permanent Resident; experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving; 12+ years progressive experience as part of a professional services organization or equivalent education/experience; minimum 2 years of ServiceNow Platform experience; management consulting experience; ability to travel up to 20%; creativity with comfort running programs independently within a fast-paced environment; success driving complex issues through analysis and resolution; ability to relay complex information to diverse set of audiences, both technical and non-technical; ServiceNow certifications in aligned workflow; industry domain expertise in Financial Services or Public Sector preferred; large program experience leading architecture and design; enterprise architecture experience; cloud application technology experience.