Help Desk Associate

Job Description

Job Description

Our Support Team in seeking route accounting support personnel for this position to assist with the following:

• Create various statistical reports for customer and internal use.
• Perform accurate data entry into our route accounting software.
• Analyze data feeds for troubleshooting and reporting.
• Provide support to users of all skill levels by phone and email for our route accounting software and handheld devices.
• Staging of Equipment -Unbox, provision, and test new equipment to prepare for deployment.
• On Call (After Hours) rotation

Ideal candidates possess experience with any or all of the following:

• Inventory management or sales accounting from any movement-driven industry, such as retail, logistics, warehousing, or distribution.
• Time and ticket tracking software to document support incidents.
• Basic understanding of troubleshooting handheld devices.

Minimum Qualifications:

• High School or Equivalent Diploma (Required)
• Fluent Spanish speaking (Preferred)
• Excellent customer service skills
• Strong personal and work ethics
• Professional communication skills, both oral and written
• Proficient in Microsoft Office Applications - Outlook, Word, Excel, PowerPoint (Required)
• Professional attitude, attire, and communication
• Two years prior Customer Service Experience (Required)
• Prior experience providing technical support via phone
• Experience working with iOS and Android operating systems (Required)

Schedule:

• 8 hour shift
• Monday to Friday
• On call rotation 

Job offer dependent on successfully passing a background check.  Compensation will depend on experience and qualifications. 

Benefits include paid time off, paid holidays, paid maternity/paternity leave, medical and dental insurance with employer-funded HSA account, and IRA with company match.

Job Type: Full-time