Sr Specialist, HR Operations (Reasonable Accommodations)

Sr Specialist, HR Operations (Reasonable Accommodations)

Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500 company and consistently ranked among the top homebuilders in the United States.

The Sr Specialist, HR Operations plays a critical role in delivering high-quality HR services, ensuring accurate and efficient processing of HR transactions, and providing exceptional support to Associates and People Managers. This role will own the reasonable accommodations process, oversee complex HR inquiries, drive process improvements, and collaborate with cross-functional teams to enhance the employee experience.

Your Responsibilities on the Team

• Own the end-to-end reasonable accommodations process from intake through close, in line with all applicable state and local laws.
• Lead the interactive process with Associates and People Managers, including assessing essential job functions, evaluating accommodation options, and ensuring all required documentation is completed in accordance with Lennar's established process.
• Serve as an HR partner to internal Human Resources functions, providing guidance and support on organizational processes, systems, and best practices ("HR for HR").
• Serve as an advanced point of contact for HR inquiries related to benefits, payroll, and HR policies, ensuring accurate and timely responses within defined Service-Level Agreements (SLAs).
• Manage and process complex HR lifecycle transactions, including pre-boarding, transfers, terminations, job changes, and personal data updates, ensuring compliance with all regulatory and company standards.
• Act as a subject matter expert (SME) for HR policies, systems, and processes, providing guidance to HR Operations Specialists and People Managers.
• Lead HR process enhancements by identifying inefficiencies and working with HR Operations leadership to implement best practices.
• Ensure data integrity and compliance in HR systems by maintaining accurate and up-to-date records in alignment with federal, state, and local employment regulations.
• Proactively analyze and resolve escalated HR inquiries, using sound judgment and collaboration with cross-functional teams (e.g., Benefits, Payroll, HRIS).
• Partner with HRMS and IT teams to troubleshoot system issues, optimize workflows, and support HR technology initiatives.
• Train and mentor HR Operations Specialists to improve service delivery and consistency across HR support functions.
• Provide reporting and analytics on HR transactions, trends, and service metrics to support decision-making and continuous improvement efforts.
• Maintain strict confidentiality when handling sensitive employee information and HR-related matters.

Requirements

• High School Diploma required; associate or bachelor's degree preferred.
• 35 years of HR operations, HR generalist, employee relations, leave of absence, or shared services experience, including at least 2 years handling reasonable accommodation or leave cases.
• Strong working knowledge of the ADA, Title VII religious accommodation, the PWFA, and FMLA, and of how state and local laws differ across multiple states.
• Demonstrated experience leading the interactive process and handling confidential medical and religious information.
• Strong knowledge of HR processes, policies, and employment laws.
• Experience working with HR systems (Workday preferred).
• Case management experience (ServiceNow preferred).
• Proven track record of delivering excellent customer service in a fast-paced environment.
• Strong problem-solving and analytical skills, with the ability to handle complex inquiries.
• Excellent verbal and written communication skills.
• Strong attention to detail and data accuracy.
• Ability to work independently, take ownership of responsibilities, and escalate issues when necessary.
• Ability to collaborate effectively across teams and build strong working relationships.
• Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint).

Preferred

• HR certifications such as SHRM-CP, SHRM-SCP, PHR, or SPHR, or a leave and accommodation credential.
• Experience building or improving an accommodations process at a multi-state employer.
• Experience supporting a distributed workforce with both office and field roles.

Physical & Office/Site Presence Requirements

This is primarily a sedentary office position which requires the incumbent to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice.

Life at Lennar

At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone's Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar's policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.