Customer Success Manager

Customer Success Manager

Themis is a collaborative governance, risk, and compliance platform helping banks, credit unions, and fintechs streamline oversight, strengthen compliance programs, and move faster with confidence.

Our customers operate in highly regulated environments where strong governance, risk management, and compliance practices are critical. We partner closely with financial institutions and fintechs to help them build scalable, effective oversight programs, strengthen third-party oversight, and navigate an increasingly complex regulatory landscape.

At Themis, we believe great customer experiences are built through partnership, expertise, ownership, and execution. We're looking for team members who are excited to solve meaningful problems, build trusted relationships, and help shape the future of governance, risk, and compliance.

We're looking for a Customer Success Manager who combines industry expertise, strategic thinking, strong customer success fundamentals, and a deep ownership mentality.

This role combines the strategic advisory nature of a consultant with the operational rigor and customer ownership of a high-performing Customer Success Manager. You will serve as a trusted advisor to banks, credit unions, and fintechs while managing a portfolio of customer relationships, driving adoption, supporting renewals, identifying growth opportunities, and ensuring customers achieve meaningful business outcomes.

The ideal candidate combines deep Compliance / Banking-as-a-Service (BaaS) knowledge with strong customer success discipline. They are equally comfortable leading executive-level strategic conversations, managing customer implementations, driving renewals, supporting prospect evaluations, and maintaining operational excellence across a portfolio of accounts.

This role sits at the intersection of Customer Success, Product, Sales, and Operations, making it ideal for someone who enjoys solving problems, building relationships, and contributing across multiple areas of the business.

While we are primarily hiring for a Customer Success Manager, we are open to tailoring the scope and level of the role for exceptional candidates with deep BaaS expertise and strategic leadership experience.

Hunger & Ownership: We act like owners. We take initiative, spot gaps, and drive results for both our customers and the company.

Radical Accountability: We own outcomes without blame or excuses. We communicate early, learn from mistakes, and stay focused on solutions.

Problem Solver Mentality: We are builders, not blockers. We bring recommendations, options, and next steps, not just problems.

Mission & Customer Focus: Our customers trust us with critical compliance work. We take that seriously, advocate for their needs, and look for ways to deliver real value.

Low Ego, High Impact: We care more about solving problems than getting credit. We stay collaborative, coachable, and ready to jump in wherever needed.

Adaptability & Resilience: We stay flexible and steady through change. When priorities shift or challenges come up, we keep moving forward.

Curiosity & Continuous Learning: We are excited to learn. We dig into how the product works, investigate issues, use AI and automation thoughtfully, and keep growing into trusted experts.

At Themis, you'll have the opportunity to shape how banks and fintechs manage governance, risk, and compliance in an increasingly complex environment. You'll work directly with customers, influence product direction, collaborate across the organization, and play a meaningful role in helping scale a fast-growing company.

We're looking for people who are excited to take ownership, solve meaningful problems, build trusted partnerships, and create exceptional customer experiences.

If you're passionate about helping banks and fintechs succeed, thrive in a fast-paced environment, and enjoy working at the intersection of customer success, compliance, technology, and operations, we'd love to hear from you.