Vice President of Operations

Vice President of Operations

The Vice President of Operations provides strategic oversight for a diverse portfolio of hospitality assets, including condo-hotel properties, with a focus on delivering strong operational and financial performance. This role is accountable for creating alignment across guest service, employee engagement, and owner relations while supporting sustainable business growth.

Partnering with on-property leadership teams, the Vice President ensures effective execution of company standards, fosters leadership development, and drives accountability across all areas of operation. This position requires a strong understanding of the condo-hotel environment, balancing the needs of individual owners with overall operational goals. By leading portfolio-wide initiatives, this executive enhances efficiency, strengthens service delivery, and maximizes long-term asset value.

Responsibilities

Vice President of Operations responsibilities include, but are not limited to:

• Provide strategic direction and guidance to property leadership teams, serving as a trusted partner to General Managers and senior leaders across multiple locations.
• Strengthen leadership capability by identifying, developing, and retaining high-potential talent, while supporting succession planning and long-term organizational growth.
• Reinforce a culture centered on accountability, service excellence, and collaboration, ensuring alignment with company values across all properties.
• Maintain strong, professional relationships with ownership groups, HOA/board members, and external partners, acting as a senior representative of the organization.
• Oversee leadership performance, including goal alignment, coaching, and performance improvement planning as needed.
• Lead executive-level evaluations for property leaders, aligning development priorities with business objectives.

• Direct day-to-day operational performance across a portfolio of hotels and resorts, ensuring consistency in service delivery, operational standards, and overall experience.
• Monitor performance trends across properties, identifying opportunities to improve efficiency, increase participation in rental programs, and enhance asset value.
• Step in to support or stabilize operations when needed, including guiding turnaround efforts and strengthening leadership structures.
• Conduct regular on-site visits and operational reviews to assess performance, reinforce expectations, and drive accountability.
• Facilitate ongoing communication with property leaders through structured meetings focused on key metrics, priorities, and strategic initiatives.
• Establish and refine operating processes and systems to support scalability, consistency, and operational effectiveness.
• Partner with corporate teams such as Sales, Finance, HR, and Revenue Management to ensure alignment and execution of company-wide initiatives.
• Provide oversight for cross-functional projects, ensuring timelines, accountability, and results are achieved.
• Travel regularly to support portfolio needs, stakeholder engagement, and operational oversight.

• Hold overall responsibility for financial outcomes across the portfolio, including budgeting, forecasting, and profitability.
• Collaborate with finance and revenue teams to strengthen revenue strategies, improve key performance metrics, and maximize returns.
• Guide labor planning and cost controls while maintaining service standards in a dynamic operating environment.
• Partner with property leaders to execute financial plans that meet company goals and stakeholder expectations.
• Lead financial discussions with ownership and board representatives, providing clear updates on performance, forecasts, and action plans.
• Support capital planning efforts, ensuring investments align with operational needs, guest expectations, and long-term asset value.

Qualifications

What are we looking for?

• Extensive leadership background (typically 15+ years) within hospitality operations, including oversight of multiple properties or complex portfolios.
• Experience working in shared-ownership environments such as condo-hotels—or the ability to quickly adapt to similar operational models—balancing guest experience, owner engagement, and program performance.
• Strong track record of building, leading, and developing high-performing teams through coaching, mentorship, and accountability.
• Florida Community Association Manager (CAM) license or similar certification preferred.
• Familiarity with condominium governance, HOA structures, and related regulatory considerations preferred.
• Demonstrated success managing operations across multiple locations, ensuring consistency in performance, service delivery, and operational standards.
• Solid business judgment with the ability to navigate competing priorities and make informed decisions in a fast-moving environment.
• Excellent interpersonal and communication skills, with the ability to effectively engage and influence senior leaders, ownership groups, and board members.
• Highly organized with a focus on execution, capable of managing multiple priorities while maintaining attention to detail and alignment with broader goals.
• Self-motivated leader who takes ownership of outcomes and drives results with a sense of urgency.
• Comfortable operating in evolving environments, with the ability to adjust quickly and lead through change and complexity.
• Willingness to travel as needed to support portfolio operations and stakeholder engagement.
• Prior experience as a Hotel or Resort General Manager required; broader regional or multi-property leadership experience preferred.
• Exposure to disciplines such as Sales, Revenue Management, or asset strategy is preferred.
• Flexibility to work a schedule that may include evenings, weekends, and holidays in alignment with business demands.

What can you look forward to?

All team members enjoy WEEKLY PAY!

Qualifying team members may enjoy the following benefits:

• Medical and Dental insurance
• Supplemental insurance plans (ex. Vision, Life, etc…)
• Paid Time Off
• 401(k) retirement plan with company match
• Bereavement Leave
• Jury Duty Pay
• Employee Assistance Program
• David L. Brittain Scholarship Program
• Tuition Reimbursement
• Resort Accommodations Discount
• And more!

Who are we?

WE ARE MORE THAN JUST A WORKPLACE…

We love what we do! Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us.

Brittain Resorts & Hotels has been setting the standard for legendary guest satisfaction, property management, and marketing since its roots began in 1943 at the historic Chesterfield Inn in Myrtle Beach, S.C. From the beginning, the Brittain family worked as a team, doing everything from making beds to washing dishes on a busy weekend, creating an environment where integrity and trust are paramount even today. With decades of experience in the hospitality industry, we have fostered a set of core values that guide associate development on a personal and professional level.

Today, Brittain Resorts & Hotels manages a portfolio of over 4,000 rooms across 30+ hotels and resorts, along with 45+ restaurants and bars throughout the United States.

We believe that great service starts with great people. Our dedicated team of talented individuals continuously pushes the boundaries to provide exceptional guest experiences. At BRH, we recognize that our associates are our greatest asset, and we are committed to their success. Whether you're looking to launch your career or take the next step, we offer rewarding opportunities for growth and advancement in the hospitality and tourism industry.