Customer Service

The University of Alaska Anchorage Copy & Print Center is seeking our next Production Management & Customer Service Specialist to join the team! The Copy & Print Center is part of UAA General Support Services (a unit within Facilities & Campus Services). The Production Management & Customer Service Specialist is the first point of contact for customers, providing quotes, entering job tickets into the print management software, processing payments taken at the register, communicating and coordinating jobs with the production technicians and graphic designer and reports directly to the Document Services Supervisor. This is a front desk, customer service focused position and will interact daily with customers via phone and email related to job requests and in-person pick up of jobs by customers. Individuals with a strong customer service focus and positive, team-oriented demeanor will thrive in this role. The successful candidate will be highly dependable, value timeliness, have a strong attention to detail, and possess the ability to learn new software and process new information quickly. They will be effective in interpreting and adhering to policies and procedures while also seeking out and recommending efficiencies and improvements as appropriate. It is vital that the individual has strong professional interpersonal communication skills with the ability to perform with tact and diplomacy. It is vital that they are able to perform well as a member of a diverse team of individuals, while also being able to complete tasks independently. Strong computer skills including knowledge of Microsoft Office Suite and basic desktop publishing software. Cash handling and reconciliation skills. Strong interpersonal communication skills and the ability to work effectively as a member of a team. Minimum Qualifications One year minimum relevant related experience involving customer service is required. High school diploma or equivalent required. Alaska Driver's License must meet and maintain UA safe driver verification criteria Position Details This position is located on the UAA campus in Anchorage. This is a full-time, non-exempt staff position complete with both a competitive salary and full employee benefits package. UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage. New hires will be placed on UA Staff Salary Schedule Grade 75, based on education and experience. retirement options annual leave 12 paid holidays per year tuition waivers for employees and family members affordable medical, dental and vision care coverage We review applications on a rolling basis. Because we may close the posting once a sufficient pool of qualified candidates is established, we encourage early submission. Please note that once a viable pool is identified, further applications may not be reviewed. If you have any questions regarding this position, please contact (Steffanie Miller), (Facilities & Campus Services) HR Coordinator, at (View email address on click.appcast.io) or View phone number on click.appcast.io). *To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible. This position is part of a bargaining unit represented by the Coalition of Alaska University Staff for Equity (CAUSE)-UAW. The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact the ADA team at View email address on click.appcast.io. The University of Alaska (UA) is an Equal Opportunity/Equal Access Employer and Educational Institution. The University is committed to a policy of non-discrimination ( against individuals on the basis of any legally protected status. The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check. Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act. All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business. Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report which contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus. 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