General Manager

Restaurant General Manager

We are looking for an experienced and passionate Restaurant General Manager to join our team. As a Restaurant General Manager, your primary responsibility is to the customer, ensuring that every guest has a wonderful experience. To be successful as a restaurant general manager you should have excellent communication skills and a passion for customer service. You should be someone who leads by example, both in how you interact with your team as well as how to support our guests. You will also assume a variety of responsibilities and duties such as recruiting and hiring restaurant staff, training, overseeing food quality, creating and executing restaurant marketing strategies, developing menus, as well as greeting and serving restaurant guests and supporting service.

Job Duties:

• Manage and oversee the entire restaurant operation
• Deliver exceptional guest services
• Ensuring guest satisfaction
• Plan new and update existing menus
• Plan and develop the overall restaurant marketing strategy
• Manage restaurant's tech stack.
• Respond efficiently to customer questions and complaints
• Organize and supervise shifts
• Manage and lead staff
• Develop hourly and salary staff
• Hire new employees
• Terminate employees when necessary
• Training and evaluate staff performance
• Manage food cost, forecast requirements, and maintain inventory
• Manage restaurant supplies including smallwares
• Control costs and minimize waste
• Create and nurture a positive working environment
• Implement innovative strategies to improve productivity, sales, and food quality.

Job Requirements:

• Ideally, 5+ years of experience as a Restaurant General Manager or similar role
• Ideally, 5+ years of experience customer service management
• Extensive food and wine knowledge
• Computer literacy
• Familiarity with restaurant management software
• Experience in event planning
• Strong leadership, motivational and people skills
• Good financial management skills
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills
• Culinary school diploma or BS degree in Business Administration

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Mission

To provide a unique and extraordinary experience to all in a manner that earns loyalty from guests and team members.

Vision

We will be recognized as an extraordinary leader in the hospitality industry through the passionate pursuit of excellence across all our endeavors.

Values

Integrity

We will be open and honest in all activities. We will always do the right thing.

Guest Focus

We are engaging, responsive, and flexible in providing the highest level of extraordinary hospitality to our guests.

Respect

We value the team, and the guests, while embracing diversity and treating individuals with courtesy and politeness in all interactions.

Community Volunteerism

Our business decisions are guided by a shared commitment to being active and responsible members of the communities in which we work and live.

Loyalty

We are dedicated to the mission of Legacy Restaurant Group, and we are all personally accountable for upholding and advancing its vision.

Pursuit of Excellence

We will seek excellence in everything we do in an effort to create an extraordinary culture that achieves the highest levels of success by all performance measures.